Suppi Priya

Over 11 years of expertise in Microsoft Dynamics CRM, PowerApps, and related technologies, with leadership experience in guiding teams through all stages of development.

Experience in configuring and managing business rules in Progress Corticon. Extensive involvement in the full software development life cycle, including design, requirements gathering, development, testing, and deployment of MS Dynamics CRM solutions. Proficient in customization and configuration of Microsoft Dynamics CRM versions 4.0, 2011, 2013, 2015, 2016, and Dynamics 365.

Expert in building complex business logic such as Business Rules, Business Process Flows, Plugins, Dialogs, Alerts, and Custom Workflows (Real-Time and Background). Designed and integrated Microsoft Copilot experiences within Dynamics 365 Customer Engagement to enhance user productivity and automate routine tasks. Built domain-specific copilots using Microsoft Copilot Studio with natural language prompt engineering and pre-built connectors.

Designed multi-turn conversations and adaptive cards to guide users through complex business workflows inside Power Apps. Contributed to scalable CRM solution development during greenfield CRM implementation initiatives. Experienced in supporting greenfield-style implementations involving requirement discovery, configuration, integrations, testing, and deployment activities.

Supported data migration and validation activities as part of greenfield CRM implementation efforts. Proven ability to gather and analyze requirements, delivering scalable and efficient XRM solutions, ensuring high-quality user experiences.

Experience in integrating Maven with Jenkins/Azure DevOps. In-depth experience in Dynamics 365 migration, integration, and customization, particularly in web-based client- server applications. Skilled in designing and implementing custom MS Dynamics CRM forms, processes, views, and reports, tailored to user needs.

Expertise in developing Service-Oriented Applications (SOA) using Web Services (SOAP), WCF, and Web API. Advanced knowledge in developing web applications using .NET, MVC, JavaScript, HTML5, CSS3, Razor View, and AJAX. Expertise in configuring entities, fields, workflows, business rules, and dashboards.

Hands-on experience with integrating MS Dynamics CRM with legacy systems, Office 365, and other third-party services (SendGrid, Twilio) using C#, ASP.NET, and Web Services. Proficient in leveraging Microsoft Data-verse to create scalable, secure data stores with extensible schemas for PowerApps, Flow, Power BI, and Power Pages. Solid experience working with Azure DevOps, JIRA, TFS, and incident management tools to streamline development and project management.

Expert in writing complex SQL queries, stored procedures, triggers, and views to maintain data integrity and optimize performance. Hands-on with integrating PowerApps with Azure Databricks, Azure Data Factory, and Power BI for real-time SLA tracking and analytics. Adept at third-party API integratio

Dynamics CRM developer/Functional Consultant - Capgemini - Atlanta Ga

(2025)

• Designed and implemented model-driven apps with custom forms, views, charts, and dashboards to support business processes.
• Configured security roles, field-level security, and team-based access to ensure data governance and compliance.
• Developed and customized Microsoft Dynamics 365 (Sales, Customer Service) applications using Data-verse (CDS), including entities, fields, relationships, business rules, and forms.
• Contributed to a greenfield CRM implementation project from requirement gathering through deployment support.
• Worked with stakeholders to define workflows, approval processes, case management, and automation requirements.
• Implemented Business Process Flows (BPFs) to guide users through standardized business workflows. Developed server-side logic using C# plugins and custom workflow activities to enforce complex business rules.
• Built client-side customizations using JavaScript for form events, field validation, UI behavior, and ribbon commands.
• Created and maintained Power Fx formulas for calculated columns and app logic.
• Developed PCF (PowerApps Component Framework) controls for enhanced UI and reusable custom components.
• Built Power Automate flows (cloud and instant flows) to automate business processes and system integrations.
• Designed Canvas Apps and Model-Driven Apps using Power Apps for internal and external users.
• Created analytical reports and dashboards using Power BI, integrating real-time Dynamics 365 data.
• Implemented Data-verse web APIs for CRUD operations and external system access.
• Integrated Dynamics 365 with external systems using REST APIs, Web-hooks, Azure Service Bus, and Azure Functions.
• Developed synchronous and asynchronous integrations using O data / Web API and custom middleware.
• Implemented data synchronization between Dynamics 365 and third-party systems such as ERP, HR, and legacy platforms.
• Handled authentication using OAuth 2.0, Azure AD, and managed API security.

Sr.Dynamics CRM /Functional Consultant - Gainwell Technologies - Tampa Florida,USA

(2025-05 - 2025-08)

• Led end-to-end migration from Salesforce to Microsoft Dynamics 365 CRM, ensuring seamless data transition, business continuity, and alignment with enterprise goals.
• Conducted comprehensive fit-gap analysis to evaluate Salesforce custom functionalities and identified Microsoft-native alternatives (Power Automate, Power Apps, Azure Logic Apps, etc.) for optimized solution mapping.
• Designed and implemented custom AI and Microsoft Copilot experiences tailored to enhance user productivity, automate business processes, and support decision-making using Power Platform and Azure Cognitive Services.
• Oversaw complex system integrations between D365 CRM and external systems (e.g., ERP, third-party services) using Azure Integration Services, SSIS, and custom APIs.
• Conducted requirement workshops and discovery sessions as part of greenfield CRM implementation initiatives.
• Assisted in configuring CRM modules, workflows, forms, and automation during greenfield CRM implementation projects.
• Provided technical leadership and mentorship to cross-functional teams, including developers, testers, and functional consultants, ensuring adherence to best practices and coding standards.
• Delivered scalable, secure, and high-performance solutions in compliance with architectural standards and governance policies.
• Collaborated closely with business stakeholders to define requirements, deliver demos, and manage project milestones, maintaining transparency and accountability.
• Ensured successful UAT, go-live, and post-deployment support, while continuously optimizing performance and user experience through feedback and analytics.
• Developed and customized entities, forms, business rules, workflows, and plugins to support complex business processes in Sales, Customer Service, and Field Service modules.
• Designed and implemented Power Automate flows for streamlining approval processes, data synchronization, and automated notifications.
• Created custom model-driven apps and canvas apps to meet unique user experience requirements within the Power Platform ecosystem.
• Implemented security roles, field-level security, and team-based access controls to ensure appropriate data access and compliance.
• Designed dashboards and reports using Power BI and native D365 charts to provide real-time business insights and KPI tracking.

Dynamics CRM Developer/Functional Consultant - MetLife - Bridgewater, New Jersey, USA

(2021-01 - 2025-04)

• Collaborated with cross-functional teams and stakeholders to gather and understand core business requirements for Microsoft Dynamics 365 solutions.
• Led development and deployment of custom applications using Microsoft Power Platform, ensuring seamless integration with Dynamics.
• Designed and integrated Microsoft Copilot experiences within Dynamics 365 Customer Engagement to enhance user productivity and automate routine tasks.
• Customized Copilot prompts and guided interactions using Power Platform and Data-verse to provide contextual recommendations in