Segenet Rahal

Certified Dynamics 365CE/CRM professional over 10+ years across customer-facing and coordination roles. Adept at managing high-visibility projects, optimizing CRM systems, and delivering exceptional customer support. Seeking to leverage my diverse experience and technical skills in a Dynamics 365 Customer Engagement Consultant role.

Project Consultant/Coordinator (Volunteer) at Wonfel Aid (2020-06 – 2024-01)

• Oversaw the functionality of Wonfel's database payment system, enhancing donor engagement by 20%.
• Managed social media platforms (Facebook, X, Instagram, and YouTube), boosting follower engagement by 15%.
• Organized fundraising events, raising over $50,000 for various projects.
• Developed comprehensive project reports, improving transparency and stakeholder communication.
• Facilitated the onboarding process for new team members, reducing onboarding time by 30%.

Project Intern at Broad System International (2019-06 – 2020-05)

• Diagnosed and resolved complex database issues, ensuring the security and integrity of critical data assets.
• Evaluated, monitored, and optimized database performance to achieve peak efficiency and reliability.
• Executed regular maintenance tasks, including backups, restores, and updates, to safeguard data and ensure business continuity.
• Collaborated with application development teams and project managers to design scalable database architectures that met business needs.

Reservation Specialist at Trump International Hotel (2018-06 – 2019-03)

• Facilitated reservations based on customer requirements and budget.
• Coordinated and planned travel itineraries, processed payments, and communicated confirmation details.
• Maintained accurate records of reservation, including guest profiles, special requests, booking statistics, and revenue reports.
• Managed reservations for large groups, coordinating room blocks, and ensuring all guests' needs are addressed.
• Collaborated with different stakeholders such as event planners, corporate clients, and travel agents.

Front Desk Agent at Trump International Hotel (2017-09 – 2018-06)

• Processed guest check-ins and check-outs, while managing front-end operations, and providing outstanding customer support.
• Addressed challenging guest requests and defused tense situations effectively.
• Coordinated guests' activities, transportation and tours outside the hotel.
• Liaised with housekeeping, maintenance, and other departments to ensure guest needs are met.

First Class Cabin Crew at Emirates Airlines (2010-11 – 2016-11)

• Handled in-flight emergencies, resolved passenger issues, and make quick decisions under pressure.
• Monitored and secured the cabin, adhering to stringent aviation rules and regulations, and performed thorough safety procedures and preflight checks to ensure a safe and smooth flight.
• Communicated effectively with passengers, colleagues, and stakeholders, making timely announcements and addressing inquiries with professionalism and courtesy.
• Provided exceptional service to high-profile passengers from diverse backgrounds, ensuring their comfort and satisfaction throughout the flight.

Microsoft Dynamics 365CE and Power Platform Training – TechFluent Academy (2024-05 – 2025-02)

Database Administration Course Training – Broad System International (2017-08 – 2018-02)

Bachelor of Arts in Foreign Languages and Literature – Addis Ababa University Institute of Language Studies (2006-09 – 2010-06)