Supriya Gupte

7+ years of dedicated Salesforce Development experience, with a total of 18+ years in IT. Expert in Apex, LWC, Triggers, and Flows, with a focus on Sales, Service, and Experience Clouds. Adept at navigating shifting requirements and mid-sprint AC changes by architecting modular, scalable solutions that minimize technical debt. Proven track record in complex integrations using REST API, CPQ customization, and DevOps tools like Gearset and Flosum.

Sr Solution Consultant (Sr Salesforce Developer) - Dev Technology

(2024-01)

Working as Sr. Salesforce Developer with experience delivering mission-critical solutions for CBP Cargo Systems. Specialized in leveraging Service Cloud and Experience Cloud to develop and modernize Cargo system applications.

• Used Agile development to work on cargo system applications, including new functionality implementation and adaptive maintenance.
• Utilizing Service Cloud to manage border activities and Experience Cloud for stakeholder engagement with the trade community.
• Created complex Apex-based automation and Salesforce Flows to automate various CBP Case Management Systems, Audit Management Systems.
• Designed a personalized Experience Cloud site using LWR and LWC, implementing role-based personalization through Page variations and Audience Targeting that delivered unique content to user personas, resulting in an increase in user engagement.
• Implemented Lightning Web Components (LWC) that trigger asynchronous Databricks validation jobs, providing users with immediate feedback on complex cargo classifications.
• Consistently delivered 10 story points per sprint in a high-velocity environment, managing the end-to-end pipeline including peer reviews, UAT, and final Government Lead acceptance across multiple staging environments.
• Architected and authored Technical Design Documents (TDD) for quarterly application releases, leading cross-functional reviews with the COI to ensure 100% alignment with enterprise standards before production.
• Managed the end-to-end release lifecycle, from package creation to deployment support, ensuring 100% successful delivery.

Senior Salesforce Developer - Smarsh

(2022-10 - 2023-09)

• Developed Apex REST Web Services for external integrations and performed testing via Postman.
• Enhanced CPQ functionality by developing Quote Calculator Plugins (QCP) and managing Quote/Order objects.
• Integrated Salesforce with JIRA using ServiceRocket for automated issue synchronization.
• Diagnosed and resolved complex, escalated Tier 3 technical support tickets for 500+ end-users.
• Utilized Nebula Logger for advanced debugging and Gearset for deployments.

Salesforce Developer - TradeStation

(2021-07 - 2022-08)

• Developed Lightning Web Components (LWC), Invocable Apex to enhance user interfaces and flow automation.
• Developed and deployed 20+ Apex classes and triggers to automate complex business workflows.
• Architected and deployed 20+ Screen and Record-Triggered Flows, automating complex multi-step business processes.
• Integrated Salesforce with external CRM microservices using Apex REST callouts, automating data synchronization.
• Managed environment-specific configurations using Custom Metadata Types for multi-tier deployments.
• Transitioned legacy page layouts to Dynamic Forms, improving page load performance and UX.

Salesforce Developer / Administrator - Dennemeyer & Co.

(2018-01 - 2020-12)

• Spearheaded the transition to Service Cloud, implementing Case Management, Web-to-Case, and Email-to-Case.
• Automated complex business logic using Process Builder and Lightning Flows.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Managed full-cycle deployments using Change Sets and Workbench for patent/trademark service modules.

Senior Software Engineer - TCS, QualCare, Dennemeyer & Co.

(2003 - 2017)

Developed high-performance enterprise web applications using the .NET framework (C#, VB.NET) and SQL Server, establishing a strong foundation in Object-Oriented Programming (OOP) that transitioned into expert-level Apex development. Leveraged deep understanding of software design patterns and SDLC to transition into a full-time Salesforce Development career in 2018.

B.Tech - Computer Engineering