Surbhi Katoch

Customer-focused professional with three years of experience at Tim Hortons handling cash, processing transactions, assisting customers, and maintaining accurate tills. Strong communication, professionalism, issue-resolution, and product-recommendation skills. Proficient in Microsoft 365 and prepared to deliver dependable teller and banker support at First American Bank.

Customer Service Team Member at Tim Hortons

• Provided friendly and professional service, answered customer questions, and resolved routine concerns.
• Processed cash and card transactions, handled US currency, provided correct change, and followed secure cash-handling procedures.
• Counted cash and supported till balancing to maintain accurate daily transaction totals.
• Recommended menu items and promotions based on customer needs, supporting sales through helpful service.
• Assisted with opening and closing shift tasks while keeping the work area clean, organized, and ready for customers.

Senior UI UX Designer at Kiskadee Media Inc (2019-03 – Present)

• Communicate professionally with clients and internal teams to understand needs, answer questions, and resolve issues.
• Maintain accurate records and documentation while reviewing work carefully for consistency and completeness.
• Manage multiple priorities, meet deadlines, and explain recommendations clearly to different audiences.

Postgraduate Diploma in Web Design and Development – Lambton College, Canada (2018)

Bachelor of Technology in Information Technology – Punjab Technical University, India (2015)