Susan Morales

Friendly and dependable professional with strong customer service and hospitality skills, seeking a Barista position. Passionate about creating a welcoming environment and delivering exceptional service. Experienced with espresso machines and adept at ensuring guest satisfaction in fast-paced settings.

Barista/Latte Artist Apprenticeship Program at Hospitality Training Academy (HTA) (2026-03 – 2026-05)

Completed intensive, hands-on training in a professional coffee and espresso lab

• Completed intensive, hands-on training in a professional coffee and espresso lab
• Prepared a variety of beverages including espresso drinks, smoothies, and Frappuccino's
• Conducted tastings and learned flavor profiling of different coffees and teas
• Developed barista skills including latte art and basic baking techniques
• Maintained high standards of cleanliness and food safety following health regulations

Order Cook at Disneyland Resort (2019-04 – 2025-12)

Prepared food items according to guest orders and recipes in a high-volume hospitality environment

• Prepared food items according to guest orders and recipes
• Cooked food safely using grills, ovens, fryers, and stovetops
• Followed food safety, sanitation, and hygiene standards
• Ensured food quality, presentation, and portion accuracy
• Maintained a clean, organized workstation
• Assist with prep work cutting, stocking, portioning
• Work efficiently during high-volume service period

Business Manager at Catherines Cakes Supplies (2013-01 – 2018-12)

Managed daily store operations and delivered exceptional customer service in a retail environment

• Delivered exceptional customer service by assisting guests with product recommendations and creating a welcoming shopping experience
• Managed daily store operations, demonstrating reliability, strong time-management, and attention to detail
• Maintained well-stocked inventory and ensured products were fresh, organized, and easy for customers to access
• Trained and supported team members, contributing to smooth shifts and positive teamwork
• Handled cash register operations accurately, including payments, returns, and reconciliations
• Ensured a clean, safe, and organized environment consistent with food-handling and sanitation standards
• Resolved customer concerns calmly and professionally, ensuring satisfaction and repeat business
• Coordinated with vendors and monitored supply levels to ensure uninterrupted daily operations

Registered Apprenticeship in Barista/Latte Artist – Hospitality Training Academy (2026-03 – 2026-05)

Major in Culinary Arts – The Art Institute of La Vegas (2026)