Susan O

Crew Leader at Crumble Cookies (2020-06 – Present)

Manage customer interactions and deliver exceptional service

• Skillfully manage customer interactions, including handling phone calls and resolving complaints with a focus on delivering exceptional service
• Proactively engage with customers to identify issues and collaborate on effective solutions, ensuring satisfaction and loyalty

Cashier & Fulfillment at Target (2022-12 – 2023-03)

Execute target fulfillment operations while serving as a cashier

• Proficiently execute target fulfillment operations while serving as a cashier, ensuring seamless transactions and exceptional customer service
• Skilled in managing inventory, processing payments accurately, and providing product recommendations to enhance the shopping experience

Certified Nursing Assistant (CNA) at Collegedale & Minneapolis Healthcare (2023-07 – Present)

Provide exceptional care and support to patients

• Compassionate and certified Nurse Aide with a proven track record of providing exceptional care and support to patients
• Proficient in assisting with daily activities, monitoring vital signs, and maintaining a clean and safe environment
• Skilled in fostering positive relationships with patients and families while adhering to healthcare protocols and standards

Baking Director at Indian Creek Camp (2024-06 – 2024-08)

Led daily baking sessions for campers

• Led daily baking sessions for campers, teaching kitchen safety, teamwork, and creativity
• Managed ingredient inventory, recipe planning, and food preparation for large groups
• Ensured a fun, organized, and educational environment that promoted skill development

Camp Counselor at Indian Creek Camp

Supervised and mentored campers

• Supervised and mentored campers, ensuring safety and positive engagement in daily activities
• Planned and led recreational, spiritual, and team-building programs
• Fostered a supportive and inclusive camp community

Oshkosh International Camporee Team Member (2024-08 – 2024-08)

Collaborated with an international team to support logistics and programming

• Collaborated with an international team to support logistics and programming for thousands of attendees
• Assisted in organizing activities, registration, and on-site coordination for youth and leaders from around the world
• Promoted teamwork, cultural exchange, and a spirit of service throughout the event

PFA/CNA at North Memorial Health (2025-01 – Present)

Provide compassionate patient care under supervision of nursing staff

• Provide compassionate patient care under the supervision of nursing staff, supporting daily living activities and comfort
• Monitor patient conditions, record vital signs, and communicate updates to the healthcare team
• Assist with mobility, hygiene, and treatment preparation while maintaining safety and infection-control standards

Diploma – Champlin Park Highschool (2019-08 – 2023-07)

Nursing Studies – Southern Adventist University (2023-07 – 2024-12)

BSN in Nursing – Concordia St. Paul