Susan Rodriguez

To utilize my attention to detail, communication and administrative experience, and passion for helping those in need. Willing to relocate: Anywhere

Customer Service/ Medical Assistant at Baptist Healthcare (2023-09 – 2025-12)

Taking Vitals, Blood pressure, processing A1c as well as downloading patients insulin pumps and glucose meters. Helping patients with any concerns or questions regarding prescription to Referrals and setting appointments. I have also worked as checking patients out and scheduling their follow up, and lab appointments. including helping any coworkers when needed.

• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues

Certified Medical Assistant (CMA) at Coastal Plus Medical Ctr (2023-05 – 2023-09)

Check in and out of patients, rescheduling, sending Referrals, taking vitals, giving injections, as well as blood works. Stocking rooms, answering phones, taking messages. All front and back office duties. Etc.

Certified Medical Assistant (CMA) at Millennium Physician Group (2022-02 – 2023-02)

Assisting providers with patients Vitals, Blood pressure, processing A1c as well as downloading patients insulin pumps and glucose meters. Helping patients with any concerns or questions regarding prescription to Referrals and setting appointments. I have also worked as checking patients out and scheduling their follow up, and lab appointments. including helping any coworkers when needed.

• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues

Certified Medical Assistant (CCMA)/ Customer Service at UF-HEALTH-Endocrinology (2019-02 – 2022-01)

Taking patients Vitals, Blood pressure, processing A1c as well as downloading patients insulin pumps and glucose meters. Helping patients with any concerns or questions regarding their refill requests to their FNA procedures (Fine Needle Aspirations) in processing the correct slides with patients requisition forms. I have also worked as Administration paperwork, and checking patients out and scheduling their follow up, Ultrasound and Biopsy appointments. including helping any coworkers when needed.

General (High school diploma or GED) – South Philadelphia High School

Medical Assistant (Some college) in Medical Assistant – Florida Career College (2018-04 – 2019-04)