General Manager at Mint Dispensary (2024 – 2026)
- Navigated the restructuring of the store to new ownership
- Retained Patients (Customers) throughout the name and product changes
- Lead my team to our Google metrics of 4.9 with over 1K reviews
- Drove business decisions and reduced operational costs
General Manager at Cannabist (2019 – 2024)
- Opened and launched new dispensary in Cape Coral
- Developed and lead an award-winning team
- Maintained compliance within the heavily regulated industry
- Controlled metrics through leadership and modeling
Service Dispatch Team at Costco Concierge Services (2017 – 2019)
- Provide support for Costco Members with electronics in the second year Costco warranty period
- Determine feasibility of repair, obtaining service, and monitoring costs
- Ensuring the satisfaction level expected by Costco Members
Barnes & Noble Booksellers (1999 – 2014)
- Manage and execute daily operations to drive sales and achieve positive financial results
- Select, hire, coach, and communicate with all booksellers and managers
- Model and deliver exceptional customer service, personally and through bookselling staff
- Controlled metrics through leadership and modeling
