Susie Stone

To obtain a position in a dynamic and innovative organization where I can use my customer service, team development and problem-solving skills.

General Manager at Mint Dispensary (2024 – 2026)

• Navigated the restructuring of the store to new ownership
• Retained Patients (Customers) throughout the name and product changes
• Lead my team to our Google metrics of 4.9 with over 1K reviews
• Drove business decisions and reduced operational costs

General Manager at Cannabist (2019 – 2024)

• Opened and launched new dispensary in Cape Coral
• Developed and lead an award-winning team
• Maintained compliance within the heavily regulated industry
• Controlled metrics through leadership and modeling

Service Dispatch Team at Costco Concierge Services (2017 – 2019)

• Provide support for Costco Members with electronics in the second year Costco warranty period
• Determine feasibility of repair, obtaining service, and monitoring costs
• Ensuring the satisfaction level expected by Costco Members

Barnes & Noble Booksellers (1999 – 2014)

• Manage and execute daily operations to drive sales and achieve positive financial results
• Select, hire, coach, and communicate with all booksellers and managers
• Model and deliver exceptional customer service, personally and through bookselling staff
• Controlled metrics through leadership and modeling

Associate of Arts – Cisco Junior College (1994)