Suzann Brucato

Passionate about developing accurate documentation relying on subject matter expert and quality assurance review cycles. Instrumental in identifying, capturing, and documenting process details to develop software-documentation Standard Operating Procedures (SOPs) and job aids to generate repeatable quality results.

DOCUMENTATION SPECIALIST / TECHNICAL EDITOR KEY SKILLS

• Responsible for end-user software documentation, job aids, help-desk knowledge base articles, and SOPs.
• Author, edit, test, and deliver top-quality, validated documents for both technical and non-technical audiences.
• Translate technical topics into easily understandable content for specified user-level audience, removing technical ambiguities.
• Mentor cross-project and cross-location team members in use of best practices and continuous improvement concepts.
• Design, develop, and review documents as per standards such as DoD and VA Documentation Style Guide, Section 508 Accessibility, Federal Plain Language Guidelines, and ASD-STE100 (Simplified Technical English).
• Working knowledge of ISO 9001-2015 quality requirements and implementation of continuous improvement techniques within SOPs.
• Implement knowledge-capture/transfer techniques such as process mapping through swimlanes.
• Interview subject matter experts (SMEs), employees, and clients to define critical tasks, quality requirements, and target metrics.
• Evaluate data taxonomy to classify information types, usage, archive requirements, and naming conventions.
• Serve as prime point-of-contact for projects with customer, writers/illustrators, management, and stakeholders at multiple locations.
• Manage documents in on-premises and cloud-based environments, delegating tasks to technical writers, illustrators, and reviewers.
• Restructure and update documents from legacy paper-based format to digital-electronic standardized format.
• Collaborate with teams to create customer-facing client portals with change-tracking systems for Tiger-Team in-process reviews.

Montclair State College, English and Computer Science - 1980-1983, Bachelor of Arts, GPA 3.5 Cum Laude.