Svani Vargas

People-focused professional with experience in customer service and healthcare support roles requiring strong communication, organization, and problem-solving skills. Experienced handling high volumes of calls and emails while supporting individuals through detailed processes with empathy and professionalism. Strong ability to build trust, manage multiple priorities, maintain accurate records, and create a positive experience in fast-paced environments.

Passionate about helping others access opportunities that improve their lives and contributing to a mission-driven team.

Customer Care Professional at American Express (2021-01 – 2025-01)

• Handled a high volume of inbound calls and customer inquiries while providing timely, professional, and empathetic support
• Assisted customers through claims and account processes by answering questions, explaining next steps, and resolving concerns clearly and efficiently
• Maintained strong communication quality across phone and written interactions while balancing multiple systems and priorities
• Worked closely with internal teams to support issue resolution and ensure a smooth customer experience
• Accurately documented customer interactions and updates while managing sensitive information confidentially
• Adapted quickly to changing procedures and workflows in a fast-paced remote environment

Radiology Scheduler at Doctors Hospital at Renaissance Health System

• Managed high volumes of patient calls, scheduling requests, and email communication in a busy healthcare environment
• Supported patients through the scheduling process by providing clear information, answering questions, and ensuring a positive experience
• Coordinated communication between patients, providers, and departments to keep operations running smoothly
• Maintained accurate patient records and scheduling updates while handling confidential information professionally
• Balanced multiple responsibilities while staying organized and detail-oriented in a fast-paced setting

Insurance Verifier – ENT Department at Doctors Hospital at Renaissance Health System

• Assisted patients with insurance eligibility, authorizations, and coverage questions through phone and email communication
• Managed high volumes of inquiries while maintaining professionalism, accuracy, and strong attention to detail
• Helped resolve issues between patients, providers, and insurance companies to support continuity of care
• Maintained organized documentation and updated records within healthcare systems
• Built trust with patients by communicating clearly and helping them navigate complex processes with empathy and patience

Called Insurance companies for prior authorizations for In office procedures (ENT)

Master of Science in User Experience Design – Arizona State University (2026-05)

Bachelor's Degree in Information Technology – South Texas College (2020-12)