Sveta K
Enthusiastic team player with over 14 years of customer service experience
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About
Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Experienced with coordinating administrative tasks and maintaining organized office environments. Looking to leverage these transferrable skills to add value and drive results in different industry.
Experience
Ophthalmic Assistant - Baycare Eye Associates - Green Bay, WI
(2024-06)
- Obtained patient medical and ocular history and performed eye exams (visual acuity, eye pressure, pupil assessment, confrontational visual fields, ocular motility examination), administered eyedrops
- Measured and recorded various visual assessments, such as superpinhole vision, BAT, Amsler testing, color testing
- Performed advanced diagnostic tests, including OCT (optical coherence tomography), lensometry, applanation tonometry, slit lamp examination, corneal pachymetry, fundus photography, refraction on approximately 15-25 patients per day
- Set up and maintained exam rooms and equipment, ensuring a well-organized and stocked workspace
- Performed administrative tasks to support the team and streamline daily office processes
Certified Medical Assistant - Bellin-Ashwaubenon - Green Bay, WI
(2023-11 - 2024-06)
- Roomed patients, verified their medication information, took their vitals, and prepared patients for examinations
- Assisted with minor procedures, prepared laboratory specimens, and gave immunizations as directed by provider
- Followed up with patients to relay procedure and lab results via electronic or telephone communications
- Authorized drug refills as directed and submitted prior authorizations for medications
- Scheduled and confirmed patient appointments, ensuring efficient time management for providers and patients
- Assisted with maintaining organized office workflows and supporting a collaborative team environment
- Managed patient information and documentation with attention to detail and confidentiality
Certified Medical Assistant - Bellin Gastroenterology - Green Bay, WI
(2022-09 - 2023-11)
- Coordinated surgical schedules at Bellin Hospital locations for numerous providers through the EPIC system
- Analyzed patient charts through referrals received prior to following up on scheduling procedures
- Asked screening questions in order to schedule outpatient procedures (colonoscopy, EGD, manometry/motility studies)
- Managed multi-line phone systems, responding promptly to patient and provider inquiries
- Provided clear instructions and information to patients, with emphasis on sensitivity and confidentiality
Education
Associate's degree - General Studies - University of Alaska Anchorage (2008-08 - 2025-01)
Associate's degree - Medical Assisting - University of Alaska Anchorage (2008-08 - 2013-07)


