Sylvia Ramirez

Motivated administrative professional skilled in office operations, Epic systems, and multi-line phone management. Adaptable in fast-paced, multicultural environments with a commitment to quality service, efficiency, and customer satisfaction. Seeking employment to contribute skills and support effective office operations.

Health Information Specialist II - Datavant, Onvida Health - Yuma, AZ

(2022-05 - 2026-01)

• Processed release of information (ROI) requests for medical records in a timely and efficient manner, ensuring accuracy, compliance, and high-quality customer service.
• Maintained thorough knowledge of state laws, HIPAA regulations, and facility policies to ensure proper handling and disclosure of protected health information.
• Retrieved, reviewed, and securely returned patient medical charts while accurately copying and scanning records according to established procedures and quality standards.
• Electronically transmitted medical records to designated processing systems while meeting productivity goals and maintaining strict confidentiality.

Front Office Receptionist - Prime Care Urgent Care - Yuma, AZ

(2021-05 - 2022-01)

• Collected patient payments and managed financial transactions, including processing charges and assisting with third-party insurance claims.
• Checked patients in by verifying and updating demographic, medical, and insurance information while preparing charts for providers.
• Delivered high-quality customer service by addressing patient needs, answering questions, and providing clear information about services and procedures.
• Maintained organized front office operations by managing patient flow, handling documentation, and supporting overall administrative efficiency.

Certification - Medical Billing and Coding Specialist - Brightwood College

Certification - Basic Life Support, CPR and AED - American Heart Association