Syretta Hardnette
Customer Service & Administrative Support Professional
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About
Dedicated and adaptable professional with strong experience in customer support, call center operations, data entry, and case management. Recognized for providing empathetic, clear communication while resolving customer concerns efficiently. Skilled at maintaining accurate records, handling confidential information, and supporting daily operations.
Experience
Data Entry Specialist - FACAA (Fulton County Community Action Authority) - Atlanta, GA
(2026-03)
- Enter, update, and maintain accurate client and program information in databases and electronic records.
- Review documents and data for completeness and accuracy while correcting discrepancies and maintaining confidentiality.
- Provide administrative support by organizing records, processing information, and assisting with daily data-entry and office operations.
Mail Handler - USPS - Atlanta, GA
(2023-10 - 2025-12)
- Processed, sorted, and distributed incoming and outgoing mail and packages according to established postal procedures.
- Operated mail-processing equipment and handled packages safely while maintaining accuracy and meeting productivity standards.
- Tracked and organized mail, resolved processing issues, and worked effectively with team members in a fast-paced environment.
Case Manager - State Road & Tollway Authority - Atlanta, GA
(2023-01 - 2023-10)
- Provided customer support via email for Peach Pass accounts.
- Assisted customers with billing, account updates, and toll disputes.
- Handled confidential account information with accuracy and professionalism.
Covid Vaccine Registrar (Remote) - Navient - Virtual
(2021-02 - 2022-11)
- Scheduled and registered residents for vaccination appointments.
- Entered and maintained accurate patient information in state systems.
- Communicated clearly regarding vaccination policies and requirements.
Customer Service Representative - Aetna Medicare Part D - Atlanta, GA
(2020-01 - 2020-11)
- Handled high-volume customer inquiries with professionalism and empathy.
- Resolved customer issues while adhering to Medicare compliance guidelines.
- Recognized by management for strong problem-solving and service quality.
Education
High School Diploma - Booker T. Washington High School, Atlanta, GA (2010)
