Tabatha Bustos

Bilingual Remote Operations Professional who helps businesses streamline workflows, improve client experiences and build systems that support growth. Experienced in CRM management, client onboarding, appointment optimization and project coordination for US-based companies. Known for quickly learning new platforms, identifying opportunities for improvement and creating processes that increase efficiency and results

Lead Manager at Lions Head Real Estate (2026-08 – Present)

• Serve as the first point of contact for the company, managing all inbound lead communication and ensuring a professional, responsive experience from the very first interaction.
• Increased the percentage of booked appointments while reducing the no-show rate through structured confirmation sequences and follow-up.
• Manage the lead pipeline end-to-end, ensuring every lead is accurately routed to the correct marketing campaign to maximize conversion and reporting accuracy.
• Own follow-up communication and customer service across the full client lifecycle, from initial inquiry through appointment completion.
• Manage Google Workspace, Slack and GoHighLevel.

Project & Operations Manager at OCD Painting & Flooring (2026-01 – 2026-08)

• Manage 6–10 concurrent residential and commercial projects end-to-end, consistently maintaining project profit margins through active monitoring of material expenses and labor budgets.
• Handle inbound and outbound client calls daily, managing the full communication cycle from lead qualification through project completion.
• Schedule an average of 15 estimate appointments per week through structured outreach and follow-up sequences, maintaining high show rates through confirmation.
• Maintain accurate records for every lead and project including traffic source, scope of work and estimated dollar amount, enabling reliable cost-per-acquisition reporting and revenue forecasting.
• Authored company SOPs for material ordering, piece-rate payroll calculation, client communication standards and CRM/system onboarding for new employees.
• Administer tools across the full operations stack: GoHighLevel, Jobber, Slack, Google Workspace, Monday.com, Quickbooks and Ply.

Independent Veterinarian & Practice Operations Lead at Self-Employed (2024-09 – 2026-01)

• Independently manage all business operations for a mobile veterinary practice including appointment scheduling, CRM records, invoicing, follow-up communication and client retention.
• Optimized appointment routing and scheduling systems, increasing completed appointments per week through consistent follow-up and client communication.
• Maintain accurate client records and service logs with zero data-entry errors, applying the same documentation standards expected in corporate operations roles.

Veterinarian — Clinical & Scheduling Coordinator at HOSVET — University of San Francisco (2022-06 – 2024-09)

• Managed high-volume client scheduling for a busy clinical environment, designing appointment systems and route sheets that improved on-time coverage and reduced scheduling gaps.
• Maintained patient and client records with accuracy, performing data entry and documentation under time pressure in a fast-paced setting.
• Built long-term client relationships through consistent follow-up and clear communication, directly contributing to client retention and referrals.
• Served as the bilingual (Spanish/English) liaison between international staff and clients, ensuring clear communication across language barriers.

Project & Operations Coordinator at Self-Employed (2022-03 – 2022-05)

• Coordinate crew schedules, project timelines and vendor material procurement to ensure on-time, on-budget project delivery.
• Calculate and process payroll including piece-rate compensation for field crews, ensuring accuracy and timely disbursement.

Clinical Operations Intern at Davie County Large Animal Hospital (2021-02 – 2022-03)

• Supported daily operations including appointment scheduling, patient record management, and pharmacy inventory tracking, developing strong habits in data accuracy, attention to detail and workflow organization.
• Prepared operational reports and coordinated documentation for the medical team, ensuring smooth handoffs and timely patient care.
• Communicated directly with clients in English in high-stakes situations, demonstrating composure and professionalism in a fully English-speaking US environment.

Doctor of Veterinary Medicine in Veterinary Medicine – University of the Americas (2016-02 – 2020-03)

Internship in Equine Medicine in Equine Medicine – Davie County Large Animal Hospital (2021-03 – 2022-05)