Gina Conlin

Dynamic and bilingual Customer Service Professional with over 20 years of progressive experience in residential, hospitality, contract processing, and client relations. Proven ability to lead teams, resolve issues swiftly, and keep a high standard of customer satisfaction. Adept in administration, CRM tools, and document management. Recognized for attention to detail, performance-driven mindset, and professionalism in fast-paced, deadline-sensitive environments.

Sales Representative, In-House Exit Department - Vacation Villas - Kissimmee, FL

(2025-12)

• Present tailored vacation ownership packages to clients in the Exit Department.
• Collect customer info and down payments to support the sales process.
• Transfer details to the contracts team with right documentation.
• Maintain communication with clients during onboarding to ensure satisfaction.
• Deliver exceptional service and support a smooth handoff to contract finalization

Leasing Agent - Cornerstone Properties - Kissimmee, FL

(2025-08 - 2025-12)

• Welcome prospective residents and conduct tours of available units
• Provide accurate information about lease terms, property features, pricing, and policies
• Process rental applications, including background checks, credit screening, and rental history verification
• Manage and prepare lease agreements and lease renewals
• Maintain occupancy levels in line with owner and budget expectations
• Assist with marketing and advertising the property, including online listings and promotional activities
• Conduct move-in orientations for new residents
• Maintain organized and confidential resident files and lease documents
• Coordinate with maintenance to ensure prompt response to work orders
• Promote resident satisfaction and handle resident relations to support retention
• Ensure compliance with Fair Housing laws and company policies
• Assist with periodic reporting, including occupancy and marketing statistics

Sales Representative, Exit Frontline Department - Vacation Villas - Kissimmee, FL

(2024-10 - 2025-08)

• Present tailored vacation ownership packages to clients in the Exit Department.
• Collect customer info and down payments to support the sales process.
• Transfer details to the contracts team with right documentation.
• Maintain communication with clients during onboarding to ensure satisfaction.
• Deliver exceptional service and support a smooth handoff to contract finalization

Quality Assurance Agent / Contract Processor - Silver Lake Resort

(2022-04 - 2023-09)

• Helped contract verification during customer closings.
• Resolved concerns about misrepresentation or contract discrepancies.
• Entered sales and contract data into production systems.
• Filed and prepared legal documents for internal and external distribution.
• Ensured compliance with administrative policies and reduced cancellation rates

Title Clerk - Holiday Inn Club Vacations (Orange Lake)

(2019-10 - 2020-03)

• Managed deed verification and mortgage satisfaction processing.
• Prepared and mailed cancellation letters and inventory updates.
• Handled owner correspondence via mail and email with professionalism.
• Supported tracking reports on title document flow and inventory holds.

Verification Officer - Silver Lake Resort

(2012-10 - 2018-01)

• Reviewed purchase contracts with new owners, ensuring clarity and compliance.
• Collected legal signatures and applied notarization when needed.
• Collaborated with sales teams to support retention and post-sale satisfaction.
• Conducted follow-ups during rescission periods to prevent contract cancellations.

Commercial Engineering in Business Administration - Business Administration - University Laica Vicente Rocafuerte Guayaquil, Ecuador