Sales Representative, In-House Exit Department - Vacation Villas - Kissimmee, FL
(2025-12)
- Present tailored vacation ownership packages to clients in the Exit Department.
- Collect customer info and down payments to support the sales process.
- Transfer details to the contracts team with right documentation.
- Maintain communication with clients during onboarding to ensure satisfaction.
- Deliver exceptional service and support a smooth handoff to contract finalization
Leasing Agent - Cornerstone Properties - Kissimmee, FL
(2025-08 - 2025-12)
- Welcome prospective residents and conduct tours of available units
- Provide accurate information about lease terms, property features, pricing, and policies
- Process rental applications, including background checks, credit screening, and rental history verification
- Manage and prepare lease agreements and lease renewals
- Maintain occupancy levels in line with owner and budget expectations
- Assist with marketing and advertising the property, including online listings and promotional activities
- Conduct move-in orientations for new residents
- Maintain organized and confidential resident files and lease documents
- Coordinate with maintenance to ensure prompt response to work orders
- Promote resident satisfaction and handle resident relations to support retention
- Ensure compliance with Fair Housing laws and company policies
- Assist with periodic reporting, including occupancy and marketing statistics
Sales Representative, Exit Frontline Department - Vacation Villas - Kissimmee, FL
(2024-10 - 2025-08)
- Present tailored vacation ownership packages to clients in the Exit Department.
- Collect customer info and down payments to support the sales process.
- Transfer details to the contracts team with right documentation.
- Maintain communication with clients during onboarding to ensure satisfaction.
- Deliver exceptional service and support a smooth handoff to contract finalization
Quality Assurance Agent / Contract Processor - Silver Lake Resort
(2022-04 - 2023-09)
- Helped contract verification during customer closings.
- Resolved concerns about misrepresentation or contract discrepancies.
- Entered sales and contract data into production systems.
- Filed and prepared legal documents for internal and external distribution.
- Ensured compliance with administrative policies and reduced cancellation rates
Title Clerk - Holiday Inn Club Vacations (Orange Lake)
(2019-10 - 2020-03)
- Managed deed verification and mortgage satisfaction processing.
- Prepared and mailed cancellation letters and inventory updates.
- Handled owner correspondence via mail and email with professionalism.
- Supported tracking reports on title document flow and inventory holds.
Verification Officer - Silver Lake Resort
(2012-10 - 2018-01)
- Reviewed purchase contracts with new owners, ensuring clarity and compliance.
- Collected legal signatures and applied notarization when needed.
- Collaborated with sales teams to support retention and post-sale satisfaction.
- Conducted follow-ups during rescission periods to prevent contract cancellations.
