Tajuana Smith

Customer-focused professional with extensive experience in high-volume customer service, sales support, caregiving, insurance verification, scheduling, quality inspection, and clerical operations. Skilled in resolving customer concerns, managing frequent phone interactions, verifying patient insurance information, coordinating appointments and caregiver schedules, and explaining information clearly. Proficient with Windows, Microsoft Office, Outlook, and navigating multiple computer screens and systems simultaneously.

Experienced working independently from home while maintaining organization, confidentiality, productivity, and professional communication.

Private Caregiver - Lavern Nicholson - Nettleton, MS

(2021-08)

• Provide dependable daily assistance while responding to individual needs with patience, professionalism, and discretion.
• Coordinate patient appointments, complete home-based paperwork, and make phone calls to support ongoing care needs.
• Verify patient insurance information by phone and maintain sensitive personal and health-related information with appropriate confidentiality.
• Prepare and manage schedules for other caregivers, coordinate coverage, and communicate scheduling information to support dependable care.

Quality Inspector - HMRichards - Guntown, MS

(2013-07 - 2021-04)

• Inspected furniture cushions and backs for accuracy and quality, identifying defects before final production.
• Completed weekly inventory activities to maintain accurate stock levels and support efficient operations.
• Followed established procedures while maintaining strong attention to detail, consistency, and productivity.
• Communicated quality concerns and collaborated with team members to support timely resolution of issues.

Lead Sales Associate & Customer Service - Kohl's - Tupelo, MS

(2016-10 - 2021-03)

• Provided lead-level customer support in a high-volume retail environment, handling frequent customer phone calls and in-person inquiries while identifying needs and resolving concerns.
• Assisted customers with product selection and recommendations while delivering friendly, professional service in a fast-paced retail environment.
• Processed purchases and other customer transactions accurately while handling cash and payment activity responsibly.
• Handled customer concerns and difficult interactions calmly, using active listening and problem-solving to support satisfactory resolutions.
• Supported day-to-day sales floor operations, inventory activities, merchandise organization, and a customer-ready environment.
• Helped reinforce service expectations and supported coworkers when additional assistance was needed.

Activity Director - Samaritan Garden Assisted Living Home - Tupelo, MS

(2005-04 - 2012-10)

• Developed and coordinated daily activities, exercises, entertainment, and outings based on resident needs and interests.
• Communicated with residents in a patient and supportive manner and helped address day-to-day questions and needs.
• Created menus and completed clerical and organizational duties to support smooth facility operations.
• Managed multiple responsibilities while maintaining organized schedules and dependable service.

Coursework - Healthcare Administration - Itawamba Community College (1992-08 - 1993-05)

Business Administration - Business Administration - Louisiana Business College, Tupelo, MS (1990-06 - 1992-10)

High School Diploma - Amory High School, Amory, MS (1988-05)