Tameka Macon

I am a highly competent Administrator/Office Manager. I would bring a proactive, energetic, and deadline-driven attitude to my role.

In my current position, I maintain an exceedingly functional office environment while ensuring optimal productivity of administrative skills. I have strong problem solving and work well independently and with little oversight. I respond to requests from colleagues, staff and executives in a timely manner and am adept at prioritizing multiple ongoing projects.

Additionally, I am proficient at:

• Improving office efficiency through process changes.
• Maximizing productivity by aligning staff duties more effectively.
• Assisting diverse department and staff with completing projects and resolving issues.
• Taking on increasing responsibility to ensure optimal workflow.

I am a self-starter and excel in medical records, documentation and front/back-office experience. I am also deeply familiar with several industry software systems and adapt quickly to new programs.

Business Office Manager/Alternate Administrator/ Intake Coordinator

Faith Medical Home Health July 2024 to Present

• Worked under the Administrator/DON
• Onboarding and Offboarding
• Recruiting
• Maintains all staff and contract personnel files
• Send deficiency notices to personnel
• Assist with the payroll procedures
• Assist Director of Nursing with daily, weekly, monthly and annual reports
• Ordering medical and office supplies
• Maintain the storage room and maintain inventory
• Coordinate staff and management meetings, as well as employee celebrations
• Comply with applicable laws and regulations
• Employing qualified personnel and ensuring adequate staff education and evaluations
• Skilled nursing/Unskilled referrals
• Weekly productivity report
• Tracking of incoming referrals and denials
• Process all clients with the necessary ICD codes, service authorization/reauthorizations.
• Complete intake forms and appropriately route them for admission approval
• Create medical records
• Audit medical records
• Audit personnel files
• Maintain DON calendar 

Office Manager/ TMS Administrator Support/ Equipment Support

Department of Veterans Affairs-EHRM-IO Nov 2021 to Feb 2024

• Worked under the Administrator 
• Ensure staff are appropriately aligned to the OEHRM IO domain.
• Provide support and follow up on the TMS actions and tasks.
• Escorting new VA team members to appropriate manager/team lead when necessary. 
• Coordinates and completes duties in the OEHRM IO spaces, helping to ensure the office operates efficiently and smoothly, including but not limited to; managing all office supplies and water orders, scheduling regular maintenance on all OEHRM IO equipment, assigning office lockers, and assisting the Administrative Officer with other tasks as needed.
• Assist staff with recertification of government issue equipment.
• Track equipment, installation and uninstall equipment such as monitors, modems, and printers.
• Demonstrated strong organizational skills, able to prioritize tasks and manage multiple assignments
• Reassign and unassign printers, cellphones and monitors in Maximo
• Skilled in providing support to Maximo clients and operations while ensuring efficient communication and coordination of resources.
• Led and coordinated supports user communication and training, trouble-shoots issues, and track and report completion of assigned training activities across OEHRM IO.

Business Office Manager

Amedisys Home Health Care Nov 2018 to Nov 2021

• Worked under the Director of Nursing and RN Supervisor
• Direct and monitor the daily operations, including but not limited to, patient services and operations support, business services and financial management, schedule preparation, attendance/timekeeping, and personnel/payroll
• Accurate and timely billing processes by reviewing patient charts for compliance/accuracy with all billing requirements before billing
• Ensure quality and accuracy of medical records
• Supervise and train assigned staff; evaluate and document performance of staff; recommend disciplinary action when necessary
• Ensure patient medical records, clinic logs and other documentation thorough and properly maintained
• Ensure front office team accurately maintains patient schedule and insurance information
• Promote excellent customer service, problem solving and timely follow up to patients, providers, and other teammates
• Manage general administration support for providers
• Assists the Director of Operations in maintaining required information for audits and licensure reviews including keeping policy and procedure books and personnel records up to date
• Accountable for ensuring compliance with all new and current employee documentation required by Human Resources and regulatory agencies
• Ensure appropriate orientation is provided for all new staff
• Processes Accounts Payables according to care center policies
• Monitors, controls, and order office and medical supplies
• Prepare/conducts inventory control
• Maintain mobile device supply and equipment
• In the absence of the intake coordinator, responsible for the referral and intake process within the care center
• Performs other duties as assigned

Sr. Administrative Coordinator

Inova Fairfax Medical Campus Oct 2015 to Nov 2018

• Worked under the Director of Patient Relations
• Answer all incoming calls, pager and orchad alerts
• Assist with daily complaints (walk-in, e-mails and/or mail)
• Gather necessary information from Nursing, Clinical Director, and Administration to assign caseloads to patient representatives and Director of patient relations
• Prepares, edits, and proofreads letters, memoranda, documents, and presentations
• Maintain Written Grievance, Verbal Grievance and Case tracker spreadsheet
• Process reimbursements through Aquila
• Submit daily invoices to accounts payable
• Hospital Notary (VA Notary)
• Assist with other special projects assigned by director of patient relations

Health Information Specialist (ROI) Site Supervisor-Contractor

Star Med LLC, Dec 2013 to Oct 2015

• Greet Walk-in requesting ROI information and properly record and complete request according to company procedure
• Answer and respond to phone calls, voice mails, emails, and fax requests
• Perform quality assurance review to make sure that all reproduced records are completed correctly by request
• Report request processes, record request, scan, and upload, print and send medical records via fax, mail or e-mail
• Bi-weekly manager meetings
• Obtain approvals for mental health and child protection record release
• Obtain death charts from pathology and scan to designee

Health Information Specialist

Holy Cross Hospital Jan 2011 to Dec 2013

• Retrieved patient medical records for physicians, technicians, or other medical personnel
• Protected the security of medical records to ensure that confidentiality was maintained
• Released information to people or agencies according to regulations
• Reviewed records for completeness, accuracy, and compliance with regulations
• Planned, developed, maintained, or operated a variety of health records indexes or storage and retrieval systems to collect, classify, store, or analyze information, process patient admission or discharge documents
• Compiled and maintained patient medical records to document condition, treatment and to provide data for research or cost control and care improvement efforts
• Entered data such as demographic characteristics into computer to identify, compile and abstract using standard classification systems.

Administrative Coordinator

HSC Home Care, LLC Sept 2008 to Dec 2010

• Provided administrative support to the HSC Home Care department
• Provided excellent customer service, document management and electronic communication
• Coordinated clinical tracking of documents related to Plan of Cares
• Performed monthly audits to ensure compliance and revised outgoing policies and procedures
• Set-up teleconferences, documented readiness for survey for DOH, CHAP and DHMH
• Prepared correspondence for the Vice President and aiding in document preparation and editing for monthly and quarterly meetings
• Prepared pre-assessment documents and invoices, querying all active client's insurance statuses through EVS on the 1st and the 2nd day of every month for Maryland clients
• Checked mail twice a day and distributed all outgoing mail
• Scanned authorization to email and attach documents in a task to Health Data Analyst and tracked plan of care documents
• Sent verbal orders and plan of care to Primary Care Physicians, insurance companies and case managers
• Followed-up on all plan of care documents that were not signed within 7 days by contacting PCP's office and re-submitted via fax
• Filed necessary orientation, annual training, and in-service forms in employee records after proper signatures were obtained
• Performed monthly audits to ensure credentials and competencies were maintained

Master of Health Care Administration

Purdue Global University

Present- April 2026

West Lafeyette, IN

Bachelor of Arts: Health Administration

University of Arizona

Jan 2019- Jun 2022

Tucson, AZ

Associate of Arts: Health Administration

University of Phoenix

June 2009- Jan 2012

Greenbelt, MD