Tammy Lewis

Results-driven IT System Analyst with 20+ years of experience supporting and optimizing enterprise technology environments. Proven expertise in Microsoft 365 administration, SharePoint development, and process automation using Power Automate to improve operational efficiency and service delivery. Experienced in managing VOIP systems, endpoint security, and line of business applications in a multi department environment.

Recognized for leading day-to-day IT operations, translating business needs into scalable technical solutions, and driving process improvements through automation and modern workplace technologies.

IT SYSTEMS ANALYST at City of Havelock (2025-01 – Present)

Lead administration and optimization of the Microsoft 365 environment, including SharePoint, Teams, and Power Automate.

• Lead administration and optimization of the Microsoft 365 environment, including SharePoint, Teams, and Power Automate.
• Designed and implemented a centralized IT SharePoint portal to centralize resources, improve communication, and streamline staff workflows.
• Developed and maintained automated workflows for IT requests, onboarding/offboarding, and system notifications, significantly improving response times and process efficiency.
• Administer and manage Avaya IP Office phone system, including user provisioning, call routing, voicemail configuration, and troubleshooting.
• Monitor and manage endpoint health and security using NinjaOne and SentinelOne, proactively identifying and resolving issues.
• Collaborate with leadership to evaluate technology needs and implement solutions that improve operational efficiency and service delivery.
• Serve as de facto IT lead for day-to-day operations, managing priorities, systems, and service delivery across the departments.
• Drive digital transformation initiatives by leveraging Microsoft 365 and automation to modernize legacy processes.
• Bridge the gap between technical systems and business needs by translating requirements into practical, scalable solutions.

INFORMATION TECHNOLOGY SPECIALIST at Onslow County (2022-08 – 2025-01)

Facilitated best user experience through continuous support and communication of system changes.

• Facilitated best user experience through continuous support and communication of system changes.
• Collaborated with end-users to determine software requirements, mapped business processes, and adjusted enterprise application configurations accordingly.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Set up network profiles, security permissions and file sharing systems.
• Assisted with updating technical support, best practices for use by team.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Configured hardware, devices, and software to set up workstations for employees.
• Administered VOIP phone system, addressing technical issues and troubleshooting as needed.
• Provided training and support for users, creating instructional materials and offering guidance on system utilization.

TECHNOLOGY SUPPORT SPECIALIST at Onslow County (2018-11 – 2022-08)

Provided troubleshooting and technical support for both hardware and software issues, minimizing downtime and ensuring smooth system operations.

• Provided troubleshooting and technical support for both hardware and software issues, minimizing downtime and ensuring smooth system operations.
• Configured and deployed new hardware for end-users, including desktops, laptops, printers, and peripheral devices.
• Managed the installation of software updates and upgrades, ensuring compatibility with existing systems.
• Developed user-friendly documentation for troubleshooting, system use, and application maintenance.
• Conducted training sessions to empower staff with the knowledge to utilize and troubleshoot basic technology needs independently.
• Configured hardware and granted system permissions to new employees.
• Explained security measures in simple terminology to help users understand malware and phishing threats.

TRAINING AND TECHNOLOGY COORDINATOR at Union County (2017-03 – 2018-09)

Administered and maintained network infrastructure, including local area networks (LANs) and wide area networks (WANs).

• Administered and maintained network infrastructure, including local area networks (LANs) and wide area networks (WANs).
• Managed and monitored server operations, troubleshooting connectivity and performance issues.
• Assisted with the implementation and configuration of network security protocols and firewalls to protect sensitive data.
• Created training materials for new applications and software.
• Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
• Managed purchasing administered budgets and coordinated documentation.
• Selected, purchased and maintained instructional technology materials and equipment.
• Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
• Organized equipment donations of desktops, laptops and printers.
• Coordinated inventory supplies and equipment to maximize team productivity.
• Oversaw logistical requirements for the State required Statistical Report.

TRAINING AND TECHNOLOGY SPECIALIST at Union County (2007-05 – 2017-03)

Logged updates on support tickets to communicate status to users and managers.

• Logged updates on support tickets to communicate status to users and managers.
• Coordinated inventory supplies and equipment to maximize team productivity.
• Collected and analyzed statistics on program data and usage.
• Notified supervisors when major equipment repairs were needed.
• Educated library patrons about policies for checking out materials and using resources.
• Resolved patrons' complaints tactfully and professionally while dealing with technology.
• Created training material for staff and the public.

Bachelor of Arts in English – UNC-Charlotte