Tanishua Smith

A Independent Property Desk Adjuster. Over the years, I’ve successfully managed complex claims processes, demonstrating strong analytical skills and a results-driven approach. My expertise includes evaluating property and auto losses, reviewing estimates, and determining policy coverage with precision. I pride myself on clear and effective communication with insureds, agents, vendors, and third parties to ensure smooth resolutions and long-term client satisfaction.

Currently, I am seeking opportunities as a Remote Transcriptionist or General Virtual Assistant, where I can leverage my organizational skills, attention to detail, and ability to manage tasks efficiently in a virtual environment. My background in claims management has equipped me with exceptional problem-solving abilities, adaptability, and proficiency in handling sensitive information—all of which translate seamlessly into administrative and transcription roles.

With a strong foundation in claims adjusting and property management, I bring over a decade of experience in high-volume, fast-paced environments. My background includes:

• Managing auto and property claims, with expertise in policy investigation, coverage evaluation, and claims resolution.
• Proficiency in industry-standard tools such as CCC and Xactimate.

  Over 10 years of customer service experience, demonstrating excellent communication and problem-solving skills.

• Proven ability to handle sensitive information, multitask, and stay organized while navigating multiple systems.
• Experience supervising teams, training staff, and maintaining detailed records and reports.
• Recognized for increasing operational efficiency and achieving high performance metrics in both insurance and property management roles.

These skills translate seamlessly to remote transcription and virtual assistant positions, where attention to detail, organization, and effective communication are essential for success.

Education & Professional Training Summary

Bachelor’s Degree in Criminal Justice

University of Arkansas at Little Rock, Little Rock, AR

• Developed strong analytical, research, and communication skills essential for administrative and transcription work.

Professional Experience as Educational Training

Over a decade of hands-on experience in insurance claims adjusting, property management, and customer service has provided extensive real-world training in:

• Navigating complex systems and software (CCC, Xactimate)
• Managing sensitive information and detailed documentation
• Communicating effectively with diverse stakeholders
• Multitasking, problem-solving, and maintaining high organizational standards
• Training and supervising staff, which further enhanced leadership and instructional abilities

This combination of formal education and practical, on-the-job learning has equipped me with the technical, organizational, and interpersonal skills needed to excel as a Remote Transcriptionist or General Virtual Assistant.