04/22-
Current
Head Sales Account Manager
State Farm, Macon, GA
- Worked on building relationships with current and new clients for insurance based needs.
- Went over benefits of life, home, auto and A/H insurance with clients.
- Built up office’s books with strong lasting relationships with clients to continue to gain repeat business.
09/2020 – 04/2022
Assistant Vice President
Mariner Finance, Macon, GA
- Led staff of 35 in 7 branches to achieve KPIS in sales, customer retention, risk control and compliant procedures.
- Recruited, interviewed and hired 30+ employees and implemented mentoring program to promote positive feedback and engagement.
- Decreased charge off by 6%, increased R.O.A. by 7% and increased net receivables by 20 million in 2021.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
01/2017 – 09/2020
Branch Manager
Mariner Finance, Columbia, SC
- Assessed and implemented improvements for employees, office R.O.A. and total net receivables.
- Generated financial and operational reports to assist management with business strategy.
- Increased head count from 2 to 7, increased net receivables from 2 to 7 million and hit all sales and compliance KPIS.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Accolades- President's Club Winner 2018 & 2019
2016-02 - 2017-01
Branch Manager Trainee
Mariner Finance, Harrisburg, PA
- Traveled company footprint to coach, train and lead company initiatives.
- Launched new training program to boost employee skills and staff retention rate.
- Implemented service improvements to enhance sales cycle.
2013-01 - 2016-01
Account Representative/Assistant Branch Manager
Northwest Consumer Discount, Carlisle, PA
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Reviewed credit applications for risk factors and credit worthiness.
- Identified partnership opportunities and established favorable business connections.
