Tanya Snyder

Reliable healthcare front-office professional with demonstrated success in managing patient intake, payment processing, and administrative compliance. Committed to supporting practice financial health while delivering compassionate service to diverse patient populations.

Medical Receptionist - Scenic City Rheumatology - Cleveland, TN

(2024-03)

• Greet patients
• Verified patient demographic details and insurance coverage during intake process.
• Collected copays, deductibles, and outstanding balances during patient check-in.
• Distributed and ensured complete execution of necessary intake forms and instructions.
• Managed patient check-out procedures and scheduled follow-up visits.
• Scheduled patient appointments to optimize physician calendars and operational workflow.
• Managed appointment calendars by efficiently processing cancellation and rescheduling requests
• Verified patient insurance eligibility, copays, and benefit coverage
• Educated patients on out-of-pocket expenses and financial responsibilities.
• Answered high-volume phone lines, triaged calls, and directed inquiries to appropriate staff.
• Maintained complete and accurate patient medical records in compliance with regulatory standards.
• Organized, scanned, and filed physical patient documents in the electronic health records system.
• Maintained a clean, welcoming, and organized reception area.
• Addressed patient inquiries and concerns in a professional and courteous manner.
• Maintained strict patient confidentiality and protected sensitive personal health information.
• Prepared and processed Disability, FMLA, and medical record requests for external entities, including state agencies, employers, and legal representatives.
• Oversaw complex scheduling calendars to optimize appointment workflows and accommodate urgent patient requests, decreasing no-show rates by implementing automated and manual reminder systems via phone, email, and text messaging.
• Processed Disability, FMLA, and official medical record requests for state agencies and legal entities.
• Maintained accurate physical and electronic medical records in strict alignment with healthcare compliance standards while organizing, scanning, and digitizing paperwork to streamline provider access during consultations.
• Facilitated accurate copay and deductible collections during patient check-in to support facility financial health, resolving billing inquiries at the front desk and reducing follow-up calls for the billing department.
• Distributed and managed essential patient intake forms and pre-appointment instructions to maintain an efficient queue, enhancing front-desk operations and providing a welcoming, professional reception area for visiting patients.
• Administered patient follow-up scheduling during check-out to ensure continuity of care for chronic disease management, improving appointment adherence rates through clear post-visit instructions and scheduling confirmations.
• Managed calendar changes by swiftly processing cancellations and filling vacant appointment slots on short notice, maintaining optimal physician schedules to maximize daily patient volume and overall practice efficiency.
• Streamlined the intake process by pre-screening patient demographics and insurance coverage prior to scheduled appointments, lowering registration errors and accelerating clinical staff preparation time.
• Directed patient communications and phone triage during peak clinic operating hours with minimal supervisor oversight. Ensured urgent clinical inquiries reached medical staff immediately, safeguarding patient health and clinical safety.
• Processed patient copays, deductibles, and outstanding account balances seamlessly during daily check-in routines. Improved cash flow at the point of service and decreased outstanding balance follow-up efforts for the billing department.
• Processed point-of-service payments seamlessly during daily check-in and check-out procedures, performing daily balancing and reconciliation of patient accounts to maintain clean financial records.

Administrative Assistant - Best Buy Metals - Cleveland, TN

(2020-08 - 2024-02)

• Greeted visitors and managed a multi-line telephone system in a high-volume office environment.
• Converted e-commerce orders into billing invoices and verified order specifications with the sales team.
• Resolved customer inquiries promptly to maintain smooth daily front-office communications.
• Managed incoming and outgoing mail distribution and ordered office supplies to ensure uninterrupted operations.

High School Diploma - Polk County High School

Licensed Practical Nurse - Pharmacology, health assessment, and direct patient care - TCAT Athens (2019-09 - 2020-03)

Cleveland State Community College (2018-09 - 2019-03)