Tavarius Carson

Auto claims professional with current State Farm experience investigating automobile claims, reviewing policy provisions and supporting documentation, evaluating coverage and liability, communicating with customers and repair facilities, and maintaining accurate claim files. Combines hands-on claims experience with a strong investigative background in evidence review, fact finding, interviewing, report writing, risk assessment, and high-volume case management. Positioned to transition into Auto Estimatics through disciplined documentation, analytical judgment, customer communication, and experience working within claims processes.

Claims Specialist - STATE FARM

(2025-12)

• Investigate automobile insurance claims through comprehensive review of claim information, policy provisions, and supporting documentation.
• Evaluate coverage and document claim activity accurately within electronic claim files.
• Review loss information and supporting documentation to assist with liability and claim-resolution decisions.
• Communicate with policyholders, attorneys, repair facilities, and internal partners throughout the claim process.
• Negotiate claim resolutions while balancing customer service, policy requirements, documentation, and claim-handling guidelines.
• Manage multiple active claims simultaneously while meeting quality, productivity, and documentation expectations.

Behavioral Health Counselor - GEORGIA DEPARTMENT OF CORRECTIONS

(2021-02 - 2025-10)

• Conducted assessments, interviews, case documentation, and evidence-based case planning in a high-volume environment.
• Maintained confidential records and exercised sound judgment in sensitive, high-stakes situations.
• Collaborated with multidisciplinary teams while maintaining compliance with established procedures.

CPS / APS Investigator - GEORGIA DEPARTMENT OF FAMILY & CHILDREN SERVICES

(2016-04 - 2021-01)

• Conducted investigations, interviews, evidence gathering, and detailed report preparation.
• Managed complex caseloads and organized large volumes of documentation to support case decisions.
• Coordinated with law enforcement and community partners during investigations.

Probation Officer - SENTINEL OFFENDER SERVICES

(2013-08 - 2016-04)

• Managed assigned caseloads, monitored compliance, conducted investigations, and prepared court documentation.
• Collaborated with judicial officials and treatment providers while maintaining accurate case records.

M.S. - Nonprofit Management Leadership - Walden University

M.S. - Criminal Justice / Public Administration - Walden University

B.S. - Criminal Justice - Faulkner University

A.S. - Computer Science & Business - Lawson State Community College