Taylor Downard

Highly organized healthcare leader experienced in senior leadership support, complex operations, project coordination, scheduling, meeting logistics, document preparation, and cross-functional communication. Proven ability to manage multiple priorities, maintain confidentiality, and collaborate effectively with leaders, staff, and stakeholders.

Manager 1, Pharmacy Technician Services at The Ohio State University Wexner Medical Center (2022-09 – Present)

• Coordinate daily operations, staffing, scheduling, and administrative functions for a department of 50+ employees across multiple shifts and service areas.
• Prepare leadership reports, presentations, communications, meeting materials, and follow-up documentation for departmental initiatives.
• Facilitate meetings, document action items, track project progress, and follow up on outstanding stakeholder requests.
• Serve as a liaison between pharmacy leadership, nursing leadership, human resources, and operational departments.
• Support senior leaders through workforce planning, employee relations discussions, and department-wide operational projects.

Operational Supervisor at The Ohio State University Medication Management Program (2022-05 – 2022-09)

• Lead the daily operations of a pharmacy call center team responsible for medication management outreach and patient engagement.
• Supervise, coach, and develop pharmacy technicians, care coordinators, and support staff to ensure high-quality patient interactions and performance outcomes.
• Monitor call center productivity, service levels, quality metrics, and outreach goals to ensure operational excellence.
• Ensure compliance with pharmacy regulations, HIPAA requirements, organizational policies, and documentation standards.
• Analyze operational data, call trends, and performance metrics to identify opportunities for process improvement and increased patient engagement.
• Manage staffing schedules, distribution, attendance, and resource allocation to maintain service levels.
• Collaborate with pharmacists, providers, clinics, payers, and healthcare teams to support medication optimization and population health initiatives.

Lead Pharmacy Technician (CPhT) at The Kroger Company (2012-11 – 2023-10)

• Served as the lead pharmacy technician, coordinating daily workflow and supporting efficient pharmacy operations.
• Trained, mentored, and provided ongoing support to new pharmacy technicians to ensure competency, productivity, and compliance with company standards.
• Assisted pharmacists with prescription processing, data entry, adjudication, medication dispensing, and patient service activities within scope of practice.
• Oversaw inventory management functions, including medication ordering, returns, reconciliation, and preparation for physical inventory counts.
• Coordinated technician schedules and workstation assignments to maintain workflow efficiency and customer service standards.
• Ensured compliance with HIPAA requirements, state and federal pharmacy regulations, and Kroger operational policies.
• Delivered exceptional customer service while assisting patients with prescription needs, insurance issues, and pharmacy-related questions.
• Partnered with pharmacists and store leadership to support health and wellness initiatives, immunization clinics, and community outreach efforts.

Master of Health Administration in MHA – Franklin University (2020-08 – 2022-05)

Bachelor of Arts in Communication – The Ohio State University (2015-08 – 2019-05)