Taylor Haley

Versatile professional with extensive experience in customer service, hospitality, and client relations. Demonstrated strengths in staff training, inventory management, and conflict resolution across fast-paced environments. Recognized for delivering exceptional guest experiences, supervising front desk operations, and maintaining safety standards. Excels in both team collaboration and independent roles. Authorized to work in the US for any employer

Professional Body Piercer at Rebirth Tattoo Company (2026-04 – Present)

• Consult with clients to understand their piercing preferences and provide professional advice.
• Perform piercings using sterile equipment and techniques to ensure client safety.
• Guide clients on proper aftercare procedures to promote safe healing.
• Maintain a clean and hygienic workspace by sterilizing tools and surfaces regularly.
• Stay informed about new piercing trends and techniques through ongoing education.
• Manage appointments and client records for smooth operation of the piercing studio.
• Provide exceptional customer service to ensure a positive experience for each client.
• Handle any complications or concerns from clients in a professional manner.
• Recommend suitable jewelry options based on client anatomy and preferences.
• Adhere to local health regulations and industry standards at all times.
• Perform regular safety checks on all equipment and supplies.

Professional Body Piercer at Heat Street (2020-07 – 2026-02)

• Consult with clients to understand their piercing preferences and provide professional advice.
• Perform piercings using sterile equipment and techniques to ensure client safety.
• Guide clients on proper aftercare procedures to promote safe healing.
• Maintain a clean and hygienic workspace by sterilizing tools and surfaces regularly.
• Stay informed about new piercing trends and techniques through ongoing education.
• Manage appointments and client records for smooth operation of the piercing studio.
• Provide exceptional customer service to ensure a positive experience for each client.
• Handle any complications or concerns from clients in a professional manner.
• Recommend suitable jewelry options based on client anatomy and preferences.
• Adhere to local health regulations and industry standards at all times.
• Perform regular safety checks on all equipment and supplies.

Bartender/Server at Tubbs (2019-11 – 2021-01)

• Delivered exceptional, friendly, and fast service to guests, consistently exceeding customer expectations and enhancing overall guest satisfaction.
• Ensured accurate drawer counts at the beginning and end of each shift, maintaining financial integrity and minimizing discrepancies.
• Trained new servers and bartenders on company procedures and policies, improving onboarding efficiency and team performance.
• Accurately recorded orders and partnered with team members to provide fast, high-quality service, resulting in improved table turnover rates.
• Maintained daily and weekly inventory, ensuring stock levels met operational needs and reducing shortages.
• Managed all cleaning and inventory tasks behind the bar, upholding cleanliness standards and supporting a safe work environment.

Server at Buffalo Wild Wings (2019-05 – 2019-11)

• Trained new staff on guest expectations, safety procedures, food handling, and restaurant protocols, improving team consistency and service quality.
• Assisted guests throughout their visit by answering questions about the menu and expansive alcohol list, enhancing guest satisfaction.
• Accurately recorded orders and partnered with team members to deliver exceptional service, resulting in efficient and accurate order fulfillment.
• Regularly cleaned tables, glassware, floors, storage, and public areas, maintaining a clean and welcoming environment for guests.
• Managed closing duties including balancing server cash out, restocking, and counting inventory, ensuring smooth shift transitions.
• Resolved service issues promptly and professionally, maintaining positive guest relations and minimizing complaints.
• Earned ServSafe certificate, demonstrating commitment to food safety and industry standards.

Security Guard at BOSS SECURITY (2018-11 – 2019-05)

• Ensured the safety and surveillance of each worksite, maintaining a secure environment for staff and visitors.
• Patrolled hourly for any suspicious activity, proactively identifying and addressing potential security threats.
• Monitored all security cameras continuously, enabling rapid response to incidents and enhancing site security.
• Resolved issues promptly, minimizing disruptions and ensuring the safety of personnel and property.

Front Desk Supervisor at Holiday Inn Express (2018-03 – 2018-10)

• Oversaw daily hotel operations alongside the Front Desk Manager and acted as Manager in their absence, ensuring seamless guest experiences.
• Trained and developed front desk staff, enhancing team skills and improving service delivery.
• Conducted scheduling as needed, optimizing staff coverage and operational efficiency.
• Assisted guests at check-in, check-out, and throughout their stay, resolving issues to ensure satisfaction.
• Resolved problems with guests and associates in a timely and sincere manner, maintaining high service standards.
• Served as the 'Loyalty Champion' for the hotel, overseeing enrollments for the hotel's reward program and increasing guest retention.

Server at Buffalo Wild Wings (2014-06 – 2018-02)

• Trained new staff on guest expectations, safety procedures, food handling, and restaurant protocols, improving onboarding and service quality.
• Assisted guests throughout their visit by answering questions about the menu and alcohol list, enhancing the dining experience.
• Accurately recorded orders and partnered with team members to deliver exceptional service, ensuring efficient and accurate order delivery.
• Regularly cleaned tables, glassware, floors, storage, and public areas, maintaining a clean and inviting environment.
• Managed closing duties including balancing server cash out, restocking, and counting inventory, supporting smooth operations.
• Resolved service issues promptly and professionally, maintaining guest satisfaction and positive reviews.
• Earned ServSafe certificate, demonstrating commitment to food safety and compliance.
• Accurately recorded orders and partnered with team members to provide fast, high-quality service, resulting in improved table turnover rates.
• Maintained daily and weekly inventory, ensuring stock levels met operational needs and reducing shortages.
• Managed all cleaning and inventory tasks behind the bar, upholding cleanliness standards and supporting a safe work environment.

Sales Associate at Palmetto Moon (2015-11 – 2017-02)

• Maintained a constant presence on the sales floor to address customer needs, increasing customer engagement and satisfaction.
• Assisted customers in a friendly and inviting manner, fostering repeat business and positive shopping experiences.
• Set up promotional displays, rearranged merchandise, and aided in inventory counts, supporting sales initiatives and inventory accuracy.
• Managed cash drawer and accurately recorded customer information, ensuring transaction accuracy and data integrity.
• Recommended items customers would enjoy, driving upsell opportunities and enhancing overall sales performance.

High school diploma in Biology – Francis Marion University (2014-08 – 2015-05)