Adams Nick
Sales and service professional, 20 years of experience in client-facing roles
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About
Sales and service professional with more than 20 years of experience in client-facing roles in Charleston, SC. Regarded for building long-term customer relationships, managing high-value service and sales clients, and delivering consultative sales solutions that generate revenue and trust. Highly skilled in communication, and problem resolution.
Computer
Savvy, creative and intuitive. Thorough understanding of economics, sales, service, finance, home construction, real estate property transactions and much more.
Experience
Collision Estimator at Classic Collision (2025-01 – Present)
- Served as the primary client contact for collision repair customers, providing estimates and explaining service processes.
- Guided customers through insurance claims, repair timelines, and costs.
- Delivered a high level of customer service and maintained 99th percentile customer service indexes
Collision Center Manager at Caliber Collision (2022-01 – 2025-01)
- Managed daily operations of a high-volume ($500K / month) collision repair center including staff supervision, workflow management, and budgeting.
- Prepared detailed repair estimates and negotiated insurance claims, ensuring accurate project approvals and timely completion.
- Coordinated technicians, parts vendors, and insurance adjusters to manage projects from initial estimate to final delivery.
- Worked closely with direct repair partnerships with insurance companies and liaison between client and insurance. USAA, Progressive and Statefarm etc.
Owner at Target Diagnostics LLC (2021-01 – 2022-01)
- Performed callibrations of auto safety equipment and electronics
- Performed electrical trouble shooting
- Outside sales of services in a B to B environment
- Territory manager
Sales Associate at Holy City Exteriors (2021-01 – 2021-12)
- Project management of exterior home services, such as siding and roofing
- Outside sales of services and products
- Provides estimates and quotes for home exterior repair. Managed procurment and project til completion
Service Director at Porsche Charleston (2017-01 – 2021-01)
- Lead daily operations for a luxury automotive service department while maintaining exceptional customer satisfaction. Top 3 in the nation consistently for over 4 years of my tenure.
- Provide consultative service guidance and cost estimates to patrons, guiding them through high-value decisions and selling value and service over price.
- Coordinate technicians, vendors, parts procurement and multiple other departments to ensure projects are completed efficiently and on schedule.
- Resolve customer concerns professionally, strengthening trust while maintaining brand/company reputation.
General Manager at Performance Collision (2015-01 – 2017-01)
- Opened new location of collision center start-up company
Reconditioning Center Manager at Baker Motor Company (2012-01 – 2015-01)
- Oversaw all pre-owened automotive inventory across fourteen brands for certification and reconditioning purposes
- Managed vehicles until ready for retail and/or wholesale
- Uphold strict standards for all manufacturers' guidelines
- Sold reconditioning services across service sectors
- Consulted with sales managers regarding reconditioning costs and effective solutions
Education
Business and Automotive Technology – Trident Technical College (2003-01 – 2005-01)
High School Diploma – Wando High School (1999-01 – 2003-01)
