Teanna Carter

Dependable and dedicated, self-starter, proactively communicate across organizational levels. Solution-oriented and proactive at analyzing processes and identifying opportunities to improve service standards and resolve complex problems. Ability to leverage strong logical and creative thinking skills.

Clerk (temporary position) - Department of Veteran Affairs/ Michael E. Debakey Medical Center

(2026-01)

Serve as a Police Clerk Intern at the Michael E. DeBakey Police Station where I processed, indexed, and maintained incident reports, citations, warrants, and arrest records within the department's records management system.

• Entered and verified case data to ensure accuracy and compliance with departmental coding standards
• Prepared certified copies of reports, subpoena documentation, and administrative hearing packets
• Assisted with public information requests by logging submissions, coordinating approved releases, and maintaining confidentiality of sensitive law enforcement records
• Scanned and archived files according to retention policies
• Conducted internal records audits and compiled statistical summaries and formatted spreadsheets for monthly and quarterly administrative reports
• Drafted memorandums and routed procedural updates
• Coordinated background check documentation
• Provided front desk support
• Completed ICare training to improve communication and service when assisting veterans interacting with law enforcement services

Remote Customer Service Specialist - Academy Sports & Outdoor

(2022-09 - 2025-12)

Effectively managed large amounts of incoming calls and identified and assessed customers' needs to achieve satisfaction. Built sustainable relationships of trust through open and interactive communication.

• Provided accurate, valid, and complete information by using the right methods/tools
• Met personal/team goals such as talk time and hold times and call handling quotas
• Handled complaints and provided appropriate solutions and alternatives within the time limits
• Followed up to ensure resolution
• Kept records of customer interactions, processed customer accounts, and filed documents
• Followed communication procedures, guidelines, and policies

High School Diploma - Cypress Parks High School (2021)

Criminal Administration/Pre-Law - Texas Southern University