Teanna Carter
Clerk (temporary position)
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About
Dependable and dedicated, self-starter, proactively communicate across organizational levels. Solution-oriented and proactive at analyzing processes and identifying opportunities to improve service standards and resolve complex problems. Ability to leverage strong logical and creative thinking skills.
Experience
Clerk (temporary position) - Department of Veteran Affairs/ Michael E. Debakey Medical Center
(2026-01)
Serve as a Police Clerk Intern at the Michael E. DeBakey Police Station where I processed, indexed, and maintained incident reports, citations, warrants, and arrest records within the department's records management system.
- Entered and verified case data to ensure accuracy and compliance with departmental coding standards
- Prepared certified copies of reports, subpoena documentation, and administrative hearing packets
- Assisted with public information requests by logging submissions, coordinating approved releases, and maintaining confidentiality of sensitive law enforcement records
- Scanned and archived files according to retention policies
- Conducted internal records audits and compiled statistical summaries and formatted spreadsheets for monthly and quarterly administrative reports
- Drafted memorandums and routed procedural updates
- Coordinated background check documentation
- Provided front desk support
- Completed ICare training to improve communication and service when assisting veterans interacting with law enforcement services
Remote Customer Service Specialist - Academy Sports & Outdoor
(2022-09 - 2025-12)
Effectively managed large amounts of incoming calls and identified and assessed customers' needs to achieve satisfaction. Built sustainable relationships of trust through open and interactive communication.
- Provided accurate, valid, and complete information by using the right methods/tools
- Met personal/team goals such as talk time and hold times and call handling quotas
- Handled complaints and provided appropriate solutions and alternatives within the time limits
- Followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts, and filed documents
- Followed communication procedures, guidelines, and policies
Education
High School Diploma - Cypress Parks High School (2021)
Criminal Administration/Pre-Law - Texas Southern University
