Camila Pruna

Bilingual healthcare and office administration professional with 3+ years of clinical front-office experience in patient coordination, insurance verification, and EMR record management. Completed a Telemetry Monitor Technician certificate, with hands-on training in cardiac rhythm interpretation and cardiovascular fundamentals. Skilled in maintaining HIPAA compliance and delivering organized, accurate support in fast-paced medical environments.

Office Clerk at American Gold Reserve (2026-06 – Present)

• Processed customer payments using Seamless, eMerchant, and Authorize.Net to ensure accurate and timely transaction handling.
• Conducted outbound calls to verify customer orders and resolve account inquiries.
• Updated and maintained buyer information in CRM software to ensure accurate, up-to-date records.
• Coordinated internal communications via Output Messenger to support daily office operations.

Front Office Coordinator at Ozment Physical Therapy (2024-07 – 2026-06)

• Scheduled appointments, managed high-volume calls, and coordinated patient follow-ups to support efficient clinic operations.
• Checked in patients, verified insurance coverage, and resolved billing inquiries accurately and promptly.
• Maintained confidential patient records in full compliance with HIPAA regulations.
• Collaborated with medical staff to facilitate smooth day-to-day clinic operations and quality patient care.
• Operated multi-line phone systems with professional phone etiquette and active listening.

Warehouse Associate at Amazon Warehouse (2022-09 – 2024-07)

• Tracked inventory, optimized storage, and processed orders with high accuracy to support timely shipments.
• Resolved returns, exchanges, and customer inquiries while maintaining strong service standards.
• Operated scanners, sorting tools, and pallet equipment in a fast-paced fulfillment environment.
• Collaborated with team members to meet daily production targets and identify workflow improvements.

Telemetry Monitor Technician Workforce Certificate in Continuing Education – Lone Star College - CyFair (2026-09)

Environmental Science – University of Houston - Downtown (2026-04)

Science – Lone Star College (2025-08)