Tenise McCoy

Global travel and expense operations leader with 8+ years of experience building international travel programs, governing corporate cards, strengthening financial controls, and managing enterprise suppliers and technology. Built two global programs and led Navan implementations, operational workflows, service-level agreements (SLAs), and technology enhancement roadmaps. Led T&E audit readiness, remediation planning, policy exception management, and cross-functional coaching.

Partnered with Finance and Internal Audit on compliance and control improvements; delivered $3.2 million in reported savings and cost avoidance.

Global Program Manager, Travel and Security - PAYSAFE

(2024-01 - 2026-08)

• Built and led global travel operations supporting approximately 3,000 employees across North America, Latin America, and Europe; established travel and expense policy governance, supplier accountability, and operational controls.
• Owned Navan travel platform administration and formal technology enhancement roadmaps; prioritized improvements, coordinated integrations with IT and vendors, participated in UAT, validated fixes, and supported global rollout and adoption.
• Owned corporate purchase card operations covering issuance, eligibility, spending limits, transaction monitoring, misuse investigations, and compliance reporting; reviewed spending discrepancies in partnership with Finance, which retained reconciliation ownership.
• Authored global travel and expense policy, managed travel-related expense disputes and policy exceptions, established escalation procedures and booking controls, and delivered mandatory employee training.
• Supported new-country and legal-entity readiness and employee lifecycle changes, including onboarding, transfers, and terminations, coordinating travel platform access and operational processes with HR and other stakeholders.
• Led supplier evaluations, commercial negotiations, contract coordination, and performance reviews across travel technology, hotels, ground transportation, and security providers; established workflows, SLAs, and service expectations for vendor teams.
• Prepared recurring Excel-based spend, compliance, supplier performance, and savings scorecards for leadership; analyzed trends and drove operational and control improvements.
• Led T&E audit readiness, remediation plans, and control improvements with Finance and Internal Audit; collaborated with Procurement, Legal, Privacy, HR, IT, and Security on enterprise governance.
• Achieved approximately 91% travel booking compliance in a reported month and $3.2 million in combined reported savings and cost avoidance through negotiated supplier programs, booking controls, and process improvements.
• Trained and coached executive assistants, regional contacts, and vendor teams on travel policy, expense-related exceptions, booking procedures, and service standards without formal direct-report responsibility.
• Oversaw travel risk assessments, duty of care, emergency communications, and executive travel security; sourced International SOS for potential travel assistance and risk management services.

Senior Program Specialist, Travel and Safety Operations - IDEO.org

(2019-09 - 2023-01)

• Built and implemented a global travel and safety program, establishing travel policy, operating procedures, supplier relationships, traveler support workflows, and adoption processes.
• Led Navan implementation, including platform configuration coordination, workflow testing, user training, and post-launch vendor management.
• Sourced, implemented, and managed International SOS as a travel risk and assistance platform, coordinating operational onboarding and supplier performance.
• Trained and coached executive assistants and regional stakeholders on booking workflows, policy compliance, escalation procedures, and traveler service; coordinated supplier performance and operational support.

Travel Security Program Analyst I - NEW YORK STATE DIVISION OF HOMELAND SECURITY AND EMERGENCY SERVICES

(2018-06 - 2019-09)

• Supported government security risk analysis, emergency preparedness, and transportation infrastructure safety initiatives.
• Analyzed threats and vulnerabilities and delivered preparedness training for government and transportation stakeholders.

Master of Arts - International Relations and Diplomacy (International Security) - Seton Hall University

Bachelor of Arts - Political Science (International Law) - Bloomfield College