Tenisha Moore

IT and healthcare systems professional with 8+ years of experience supporting technology-driven operations, system workflows, data accuracy, end users, and business-critical processes. Experienced with Athenahealth, Cerner PowerChart/Centricity, Workforce Metrics, CoverMyMeds, Microsoft Office, Linux fundamentals, AWS training, cybersecurity, and digital forensics. Proven ability to monitor workflows, troubleshoot issues, audit and balance information, train users, protect sensitive data, and escalate technical or operational problems appropriately.

Reliable, detail-oriented professional prepared to support server, batch-processing, printing, and computer operations in a 24/7 IT environment.

Clinical Medical Coordinator / Clinical Systems & Operations Support - Jackson Hospital - Montgomery, AL

(2018-01)

• Support daily clinical and administrative systems across Gastroenterology and multiple specialty departments, including Family Medicine, OB/GYN, Urology, General Surgery, and Neurology.
• Use Athenahealth, Cerner PowerChart/Centricity, Workforce Metrics, CoverMyMeds, and Microsoft Office to support high-volume workflows, documentation, reporting, authorizations, and patient-care operations.
• Monitor workflows for errors, missing information, processing delays, and system-related issues; troubleshoot routine problems and coordinate escalation when additional technical or management support is required.
• Audit and update electronic records, validate information for accuracy and completeness, and reconcile documentation and operational output before completion or distribution.
• Train front- and back-office staff on systems, insurance verification, patient payments, telecommunications, clinical documentation, charting, medication workflows, and standardized procedures.
• Coordinate with providers, pharmacies, insurers, managers, and internal teams to resolve system, workflow, authorization, and documentation issues while maintaining HIPAA and data-security standards.
• Support clinical procedures and provider workflows while balancing multiple time-sensitive tasks, demonstrating reliability and accuracy in a fast-paced operational environment.

Phone Banking Representative - Bank of America

(2022-01 - 2023-12)

• Supported customers in a technology-driven financial environment while navigating multiple computer systems and verifying account information with accuracy and confidentiality.
• Investigated account and transaction concerns, documented interactions, followed established procedures, and escalated complex issues through appropriate support channels.
• Maintained strong quality, communication, security, and customer-service standards while managing high-volume telephone and system-based work.

Executive Administrative Assistant - Maxwell Air Force Base - Montgomery, AL

(2021-01 - 2022-12)

• Provided administrative and operational support in a Department of Defense/military environment, following established procedures, security expectations, and chain-of-command protocols.
• Prepared and maintained electronic records, correspondence, schedules, reports, and office documentation using Microsoft Office and computer-based systems.
• Coordinated information across personnel and departments, tracked time-sensitive requirements, and handled sensitive information with discretion and accuracy.
• Supported day-to-day office technology and workflow needs and reported operational issues to appropriate personnel.

Bachelor of Science - Health Information Management - Capella University

Associate Degree - Medical Assisting - Fortis College

Diploma - Human Resources