Teresa Grall

Certified Pharmacy Technician with more than 20 years of progressive pharmacy and healthcare experience, including leadership roles in military, hospital, retail, and specialty healthcare environments, I offer a comprehensive background in pharmacy operations, patient care support, insurance benefits investigation, and team management.

Pharmacy Technician - Fairchild Air Force Base - Airway Heights, Washington

(2026-01 - 2026-06)

• Dispensed medications accurately to patients and healthcare staff
• Maintained inventory by restocking shelves and organizing supplies
• Assisted pharmacists in preparing medication orders and compounding prescriptions

Pharmacotherapy Pharmacy Technician - Providence Regional Medical Center - Richland, Washington

(2022-06 - 2025-12)

• Perform medication reconciliation and review patient medication histories to ensure accuracy and continuity of care.
• Complete medical prior authorization and assist with insurance-related coverage investigations.
• Utilize Electronic Medical Record (EMR) systems to document patient interactions, observations, referrals, and care coordination activities.
• Conduct care gap screenings and track departmental quality metrics to support improving patient outcomes.
• Manage high-volume in-basket communication pools while maintaining timely and accurate documentation.
• Collaborate with healthcare providers and interdisciplinary teams to coordinate patient care and medication access.
• Maintain strict patient confidentiality and HIPAA compliance in all documentation and communications.
• Provide compassionate patient support while working efficiently in a fast-paced clinical environment.

Pharmacy Operations Manager - Walgreens - Richland, WA

(2011-01 - 2023-01)

• Correctly calculated dosages (error-free), dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists.
• Prepare prescription labels and fulfill medication orders according to the physician request with no errors; pre-package commonly requested medications faster, order completion and improves customer experience.
• Build trusting relationships with all customers; medication reminders, refill reminders, insurance and contact information updates with patient confidentiality upheld at all times.
• Inventory management of all medications; proper stocking of medication to ensure no errors and provides for 100% stock availability, while increasing inventory turnover and improves customer experience.
• Perform insurance and billing procedures; trusted cash/credit card handling and proper insurance billing to ensure a successful customer experience.
• Schedule interviews, hiring and also making schedules for staff

Diploma - Richland High School (1995-06)