Terika Sidney

Diligent customer service representative with 5 years of experience in remote healthcare support, specializing in copay assistance programs. Proven ability to resolve customer concerns efficiently while maintaining high productivity and quality standards. Strong communication and problem-solving skills demonstrated through collaboration with internal departments to ensure timely issue resolution.

Experienced in food preparation and retail management, with a solid background in team leadership and customer service excellence.

Cafeteria - Lillington shawtown elementary school - Lillington, NC

(2025-08)

• Prepare and serve food for students, staff, and visitors under manager supervision
• Work well with cafeteria staff and school employees
• Follow schedules and help team members when needed
• Prepare fresh, frozen, canned, and pre-made foods, including raw meat
• Follow recipes and record daily food production information

Remote Customer Service Representative – Copay Assistance - McKesson Corporation - Remote

(2020-07 - 2025-06)

• Assist customers with copay assistance programs while providing professional and compassionate support.
• Handle inbound and outbound calls regarding eligibility, claims, billing questions, and account updates.
• Maintain accurate customer records and documentation in CRM systems.
• Resolve customer concerns efficiently while meeting productivity and quality standards.
• Collaborate with internal departments to ensure timely issue resolution.
• Provide detailed information regarding healthcare assistance programs and application processes.
• Consistently demonstrate strong communication and problem-solving skills in a remote work environment.

BOH Team Member - Texas Roadhouse - Holly Springs, NC

(2017-07 - 2020-04)

Baker responsibilities include preparing bread, desserts, and other baked goods while making sure everything meets quality standards. Duties include following daily prep sheets, operating baking equipment, keeping fresh hot bread available during shifts, and maintaining a clean and sanitary work area. Bakers also label and rotate products, check inventory, and help with opening, closing, and other kitchen tasks.

This role requires working efficiently in a fast-paced environment while providing a positive attitude and teamwork.

Assistant Manager - Dollar General - Fuquay-Varina, NC

(2014-03 - 2016-03)

• Provided friendly customer service by helping customers find products and answering questions about merchandise and store policies.
• Operated cash registers and processed cash, credit, and other payments accurately.
• Stocked and organized shelves, rotated merchandise, built displays, and maintained store cleanliness.
• Assisted with inventory, monitored stock levels, and supported store opening and closing duties.
• Helped train new employees and handled customer returns and inquiries.

Deli/Bakery Manager - Kroger - Raleigh, NC

(2007-08 - 2014-02)

Responsibilities consisted of providing excellent customer service by meeting customer needs and creating a positive shopping experience. Duties include preparing, packaging, stocking, and organizing fresh food products, maintaining clean work areas, assisting with unloading stock, and working as part of a team to ensure smooth daily operations.

Diploma - High school diploma - Fuquay-Varina High School (2000-08 - 2004-06)