Terrance Keene

Safety, emergency response, community outreach, and training professional with more than two decades of public-facing and emergency-service experience.

Background includes team leadership, homeless outreach, crisis intervention, verbal de-escalation, incident management, fire and rescue operations, technical rescue, emergency preparedness, and safety education. Experienced coordinating with police, fire, EMS, businesses, community organizations, and social-service partners in high-stress environments.

Owner / Lead Instructor - Safety & Education and Training Consultant LLC

(2025-11)

Own and operate a safety education and emergency preparedness training business serving individuals, workplaces, churches, community organizations, and other groups.

• Deliver First Aid, CPR/AED, bleeding-control, emergency preparedness, fire safety, and related life-safety education through instructor-led, online, and blended formats.
• Develop training materials, emergency procedures, safety resources, and scenario-based learning programs while managing client communication, scheduling, and business operations.

C.S.R. Manager - Center City District - Philadelphia, PA

(2002-09)

Provide leadership and operational support in a high-visibility public-service environment serving residents, visitors, businesses, convention attendees, and individuals experiencing homelessness.

• Manage and support frontline personnel responsible for public assistance, hospitality, safety, community engagement, and field operations.
• Coordinate outreach activities and work with police, fire, EMS, social-service providers, businesses, and community partners to address safety concerns and connect vulnerable individuals with appropriate resources.
• Apply crisis-intervention, active-listening, conflict-resolution, trauma-informed, and verbal de-escalation techniques during challenging or high-stress encounters.
• Support emergency incidents requiring medical, police, or fire response while maintaining situational awareness, clear communication, documentation, and operational continuity.

Firefighter / Fire Service Professional - South Media Fire Company

(2003-02)

Respond to fires, vehicle accidents, rescue incidents, medical emergencies, and other public-safety events as part of a coordinated emergency-response team.

• Participate in fire suppression, vehicle rescue, water rescue, rope/high-angle rescue, confined-space rescue, trench rescue, fire inspections, and incident reporting.
• Support crew readiness, training, incident management, fire prevention, and community risk-reduction activities.

Technical Rescue Task Force Team Member - Delaware County US&R Technical Rescue Task Force - Delaware County, PA

(2012)

Support specialized technical-rescue operations and training involving structural collapse, confined space, rope rescue, trench rescue, vehicle rescue, and search operations.

• Maintain operational readiness through continuing education, exercises, teamwork, situational awareness, and multidisciplinary incident coordination.

Fire Inspector - Nether Providence Township

(2012-09 - 2015-06)

Conducted building inspections for fire and life-safety compliance, documented findings, identified hazards, and referred significant violations or compliance concerns to the Fire Marshal's Office.

Security Officer - Allied Security Company

(2001-09 - 2002-09)

Conducted security patrols, monitored facilities, verified employee identification, controlled access, and supported public and property safety in a museum environment.

Shift Supervisor / Junior Assistant Manager - Kentucky Fried Chicken

(1997-02 - 2001-08)

Advanced from food preparation and customer service into supervisory management, overseeing approximately 20 employees and assisting with scheduling, inventory, training, and daily operations.