Asia Caruthers
988 Crisis Intervention Specialist
Hire this person
Send a job offer directly to this candidate
About
With more than five years of experience in customer service, live chat support, case management, and fast-paced client interactions, I bring strong communication, attention to detail, and a solution-focused approach that aligns well with remote support teams. I am proficient in text-based communication, remaining calm under pressure, following established procedures, and providing timely, empathetic assistance while maintaining confidentiality.
Experience
988 Crisis Intervention Specialist at The Trevor Project
Provided support through online chat and other digital channels, managed multiple client needs, and documented interactions accurately. This experience strengthened my ability to communicate clearly through text, remain calm under pressure, follow established procedures, and provide timely, empathetic assistance while maintaining confidentiality.
Customer Service Representative at Wells Fargo
Developed ability to resolve customer inquiries, troubleshoot routine issues, navigate digital systems, and guide customers through products and processes.
Customer Service Representative at Enjoy Technology
Developed ability to resolve customer inquiries, troubleshoot routine issues, navigate digital systems, and guide customers through products and processes.
