Terrell Jones

Accomplished retail apparel professional with over twenty years of experience driving sales, enhancing customer experiences, and supporting retail operations. Recognized for strong organizational skills, multitasking abilities, professionalism, fashion expertise, and a proactive approach to achieving business objectives.

RTW, Fine Apparel, Contemporary, Intimates Manager - Neiman Marcus - Frontenac, St. Louis, MO

(2022-01)

• Successfully led a team of 20 associates, including 10 top-performing million-dollar sellers
• Mentored team members in business development and client relationship management, leading to consistent annual sales growth and goal overachievement
• Facilitated regular team meetings to drive alignment, motivation, and performance
• Organized and executed trunk shows and special events in collaboration with designers and vendors
• Partnered with buyers and visual teams to maintain luxury merchandising standards
• Oversaw inventory, staffing, and scheduling across departments to ensure smooth day-to-day operations

Store Manager - White House Black Market - St. Clair, Fairview Heights, IL

(2017-01 - 2022-12)

• Led a high-performing team, driving store operations and exceeding sales goals
• Managed inventory levels, merchandise presentation, and overall store visuals
• Oversaw employee scheduling, performance management, and onboarding
• Focused on people and client development to build customer loyalty and team engagement
• Maintained brand standards in visual merchandising and store presentation

Assistant Store Manager / Visual Merchandiser - White House Black Market - West County Shopping Center, Des Peres, MO

(2015-01 - 2017-12)

• Delivered outstanding customer service and maintained a welcoming in-store atmosphere
• Partnered with corporate teams to drive sales and promote merchandise
• Ensured store visuals and team presentation met brand standards
• Executed merchandise plans, sales campaigns, and seasonal promotions
• Managed all visual merchandising, including window and floor displays

Assistant Store Manager - J.Crew - Frontenac Plaza, St. Louis, MO

(2013-01 - 2015-12)

• Led store operations and sales initiatives, providing daily team leadership
• Trained and developed team members for future growth and performance excellence
• Forecasted business trends and adjusted plans to maximize productivity
• Executed promotions and ensured accurate merchandising, pricing, and signage
• Oversaw inventory control and budget-conscious stock replenishment

Personal Shopper / Key Holder - J.Crew - Frontenac Plaza, St. Louis, MO

(2008-01 - 2013-12)

• Built and maintained a loyal client base by delivering personalized shopping experiences
• Increased customer satisfaction and average sales through expert product recommendations
• Maintained strong product knowledge and offered tailored style consultations

Personal Shopper - Nordstrom - St. Louis, MO

(2006-01 - 2008-12)

• Provided personalized shopping services and built client relationships
• Shared customer feedback with buyers to improve product selection
• Supported floor merchandising and event promotions

Associate of Science - Psychology - Florissant Valley College (2007-01)