Terri Hernandez

Dedicated customer service and operations professional with over 25 years of experience in customer support, office administration, distribution coordination, and team collaboration. Strong background in communication, problem-solving, and managing day-to-day operations in fast-paced environments. Known for being dependable, organized, detail-oriented, and committed to providing excellent customer service.

Customer Service & Distribution Manager at The Newton Group, Inc. (2016-02 – Present)

• Managed daily operations for customer service and distribution departments
• Assisted customers with order processing, account support, and issue resolution
• Coordinated shipping logistics, inventory management, and workflow organization
• Maintained strong relationships with customers, vendors, and sales representatives
• Provided administrative support including reporting, communication, and data entry
• Helped improve operational efficiency and customer satisfaction

Customer Service Representative at The Newton Group, Inc. (1999-08 – 2016-02)

• Processed customer orders, returns, and account requests
• Provided phone and email support to customers and vendors
• Maintained accurate records and documentation
• Assisted with daily office operations and administrative duties
• Built long-term customer relationships through dependable service

Front Desk Associate at YMCA (2021-10 – Present)

• Greet members and guests in a professional and friendly manner
• Assisted with memberships, account questions, and facility information
• Answered incoming calls and provided customer assistance
• Handled payments and front desk administrative responsibilities
• Helped maintain a welcoming and positive environment for members and visitors

Associate Degree in Business – Kaplan University

High School Diploma – Newton Senior High School