Tessa Martinez

Credit union professional with extensive experience in member service, teller operations, transaction accuracy, balancing, reconciliation, documentation, and regulatory compliance. Brings six years of lead member service experience plus current frontline banking experience. Known for dependable service, strong financial accuracy, discrepancy resolution, and handling confidential information with professionalism.

Teller at St. Tammany Federal Credit Union (2025-11 – Present)

• Process member financial transactions with accuracy, confidentiality, and consistent attention to detail.
• Balance daily cash and transaction activity, researching discrepancies to maintain accurate financial records.
• Review documentation for completeness and follow internal controls, policies, and regulatory requirements.
• Provide responsive member service while managing multiple priorities in a fast-paced branch environment.

Lead Member Service Representative II at New Orleans Firemen's Federal Credit Union (2018-04 – 2024-04)

• Led daily member service operations while maintaining high standards for transaction accuracy and compliance.
• Processed and reviewed complex financial transactions and account documentation involving confidential information.
• Supported balancing, reconciliation, and investigation of account and transaction discrepancies.
• Guided team members on procedures, service standards, and day-to-day problem resolution.

Procurement Specialist at ITSC Secure Solutions (2024-04 – 2025-10)

• Coordinated purchasing, vendor communication, order processing, and operational documentation.
• Tracked orders and resolved pricing, invoice, shipment, and delivery discrepancies with accuracy and follow-through.