Thomas DuDash

Experienced with selling face to face, advanced on computers, both PC & Macs, Microsoft Office, creating estimates, Call Center Agent, Customer Support, emails, chats, phone calls, CRM, professional assistance, problem solver. Prefer 'Part Time' & 'Remote'.

Customer Service Representative (Remote Support Environment) at Current Media Group (2021-01 – Present)

• Provided high-volume customer support via phone, email, and chat for a national retail brand, ensuring timely and professional assistance.
• Resolved customer inquiries, order issues, and complaints efficiently to maintain high satisfaction levels.
• Utilized CRM platforms including Salesforce, D365, and Gladly to document interactions and manage customer cases accurately.
• Supported order tracking, returns, and logistics processes using Demandware and Narvar systems.
• Maintained strong written communication skills through effective email and chat support in a fast-paced, metrics-driven environment.

Sales Manager at Cheetah Printing (2014-01 – 2020-12)

• Managed client relationships and sales processes to ensure customer satisfaction and retention.
• Delivered high-level customer service both in-person and through digital channels, enhancing client engagement.
• Oversaw estimating, order processing, and workflow management to streamline operations.
• Improved operational efficiency and customer experience by implementing process enhancements.
• Adapted to digital technologies and evolving client needs to drive revenue growth.

Sales Manager at DocuMart (1992-01 – 2014-12)

• Built and maintained long-term client relationships through consistent, high-quality service, fostering strong customer loyalty.
• Managed the full sales cycle, including quoting, production coordination, and delivery, ensuring seamless customer experiences.
• Streamlined workflows to improve turnaround times and enhance overall customer satisfaction.
• Led the successful transition of business operations from analog to digital systems, improving efficiency and service delivery.
• Maintained strong repeat business and customer loyalty over two decades, demonstrating sustained client trust and satisfaction.

Bachelor's Degree in Business Administration – Illinois State