Ti’annia Davis

Effective communicator with exemplary customer service skills. Highly organized, detail oriented, and proactive. Recognized for professionalism, positive mental attitude and loyalty. Constantly seeking innovative and productive ways to improve the customer service work environment.

Customer Service Representative - Connexus Resource Group

(2025-10 - 2026-07)

• Made scheduled outbound calls to applicants to verify health insurance information and clarified details in their applications.
• Covered all details in company-approved scripts to maintain compliance and consistency.
• Collected, updated, and confirmed applicant data, ensuring accuracy and integrity across all submitted information.
• Documented call outcomes clearly and promptly in internal systems.
• Maintained high call quality standards, adherence to call schedules, and productivity metrics.
• Provided a positive, professional experience while handling questions or concerns related to the verification process.

CYPT Program Assistant - Moody AFB Child Development Center

(2024-02 - 2025-10)

• Answered phone calls, emails, and mail inquiries with professionalism and timeliness.
• Communicated daily updates and concerns to parents through written reports and conversations.
• Maintained accurate records of attendance, incidents, and developmental milestones.
• Supervise and care for a group of 10 children ages 1–4 in daily routines including meals, playtime, naps, and educational activities.

CYPT Program Assistant - MacDill AFB Child Development Center

(2022-08 - 2023-02)

• Kept records of child’s progress, incidents, while ensuring the safety, security of children.
• Provided feedback to supervisor and parents on behavior issues and accidents.
• Created lesson plans, curriculum and daily activities.
• Answered phones and greeted customers while providing exceptional customer service skills.

CYPT Program Assistant - MCAS Beaufort SC Child Development Center

(2022-01 - 2022-06)

• Maintained accurate records of attendance, incidents, and developmental milestones.
• Supported lead teacher with curriculum implementation and classroom organization.
• Assisted children develop social skills through group play and cooperative activities.
• Provided feedback to supervisor and parents on behavior issues and accidents.

CYPT Program Assistant - NAS JAX Child Development Center

(2019-05 - 2019-10)

• Recorded child’s progress, incidents, while ensuring their safety and welfare.
• Communicated daily updates and concerns to parents through written reports and conversations.
• Maintained a caring, professional and compassionate attitude while Interacting with children.
• Observed children inside, outside play while working as a team with other staff members.

Front Desk Representative - MCAS Yuma Child Development Center

(2018-10 - 2019-04)

• Answered phone calls, emails, and questions from parents and prospective families.
• Assisted families with enrollment, registration, paperwork, and required documentation.
• Greeted parents, children, and visitors in a friendly and professional manner.

Customer Service Representative - Foster Transportation Office

(2017-02 - 2018-10)

• Answered high-volume inbound calls from parents, guardians, students, and school personnel.
• Provided information about bus routes, pickup/drop-off locations, schedules, and transportation procedures.
• Assisted with questions regarding late buses, missed stops, route changes, and transportation delays.
• Documented customer interactions, complaints, and service requests accurately in the call center system.
• Communicated with bus drivers, dispatchers, schools, and transportation supervisors to resolve customer concerns.

Associates of Art - Central Texas College (2027-05)