Tian Gainous
Accounts Receivable Specialist
Hire this person
Send a job offer directly to this candidate
About
Customer-focused professional with 5+ years of experience in property management, problem-solving, and building strong relationships. Known for being dependable, organized, and someone who brings a positive attitude to every interaction. I enjoy helping people, finding solutions, and making a lasting impression wherever I work.
Experience
Accounts Receivable Specialist
Mahaffey Apartment Company – Carlton Arms of Winter Haven
February 2022 – Present
- Manage resident accounts, process payments, and maintain accurate financial records for a large residential community.
- Communicate daily with residents to answer questions, resolve concerns, and provide excellent customer service.
- Handle past-due accounts professionally while finding solutions and maintaining positive relationships.
- Review account ledgers, assess balances, and assist with payment-related issues.
- Support daily property operations, including resident communication, inspections, and administrative tasks.
- Work closely with multiple departments to ensure efficient operations and a positive resident experience.
- Recognized for strong performance and promoted after one year.
Leasing Agent
Mahaffey Apartment Company – Carlton Arms of Winter Haven
February 2021 – February 2022
- Assisted prospective residents with apartment tours, applications, and the leasing process.
- Provided friendly and professional customer service while addressing resident needs and questions.
- Built relationships with residents and helped create a welcoming community environment.
- Managed multiple priorities while maintaining attention to detail.
- Supported marketing efforts, property events, and daily administrative responsibilities.
- Used strong communication and sales skills to help meet leasing goals.
Fine Dining Supervisor
Streamsong Resort
April 2019 – September 2020
- Promoted from In-Room Dining after one year due to strong performance, leadership skills, and dedication to guest satisfaction.
- Oversaw daily fine dining operations while maintaining luxury service standards and creating exceptional guest experiences.
- Led and supported team members through training, coaching, and daily operations.
- Resolved guest concerns professionally while providing thoughtful solutions and personalized service.
- Coordinated with kitchen and hospitality teams to ensure accurate, efficient, and seamless service.
- Maintained composure and attention to detail in a fast-paced, high-end hospitality environment.
In-Room Dining Associate
Streamsong Resort
April 2018 – April 2019
- Delivered exceptional in-room dining experiences for resort guests in a luxury hospitality setting.
- Communicated with guests to accommodate requests and ensure satisfaction.
- Managed multiple orders while maintaining accuracy, efficiency, and professionalism.
- Developed strong customer service, communication, and problem-solving skills through daily guest interactions.
Education
South Florida State College - High School Diploma - Completed General Education & Prerequisite Coursework
LEAD Leadership Development Program – Mahaffey Apartment Company - Completed leadership training focused on team development, communication, accountability, and customer service. - Developed skills in leading teams professionally and emotionally, coaching others, and creating a positive work environment. - Strengthened conflict resolution, problem-solving, and leadership abilities.
