Tibi Kelemen

Service operations leader with extensive dealership experience driving service performance, team development, and customer retention. Proven success improving productivity, strengthening service drive operations, and leading continuous improvement through strong communication, problem solving, and process execution. Experienced with Reynolds & Reynolds, Autosoft, CDK, Microsoft Office, and Excel.

Willing to relocate to: Columbus, OH - Cincinnati, OH

Service Manager at Smedley's Chevrolet (2024-08 – Present)

• Lead Service department in developing new talent in the Service Drive to increase productivity
• Merging DMS with GM 3Synergy software with Dealerlogix and Service Land eAdvisor
• Contact: Joey Smedley

Fixed Operations Director at Hirlinger Chevrolet (2022-01 – 2024-08)

• Supervise and oversee daily operations for the Parts, Service and Detail departments.
• Hired and trained additional staffing in service to increase customer retention to #1 in Zone.
• Consistently exceed GM PASE requirements for parts purchasing and loyalty
• Dealer under new ownership August 2025

Service Manager at Joseph Chevrolet-Joseph Auto Group Cincinnati (2005-08 – 2022-01)

• Installed and implemented electronic dispatching thru Reynolds and Reynolds to increase dispatch and technician proficiency
• Increased tech staffing from 17 to 22 to help facilitate increased customer counts
• Increased service CSI to move above Zone, Region and National scores
• Contact: Mike Lavelle

Service Manager at Fairborn Buick Pontiac GMC (2000-07 – 2005-08)

• Increased advisor and technician staffing to support departmental growth and drive a substantial increase in profitability.
• Created and implemented a BDC to improve scheduling efficiency, increase appointment volume, and enhance customer satisfaction.
• Dealer under new ownership 2009