Michele Langenbacher

Administrative leader with extensive experience in healthcare operations, specializing in staffing, scheduling, and time and leave administration. Proven ability to manage complex shift coverage, employee leave, and staff training across multidisciplinary teams. Skilled in identifying operational efficiency opportunities and resolving employee relations issues to support quality health care delivery.

Supervisory Administrative Officer - Radiology Service (GS-341-12) - U.S. Department of Veterans Affairs - Salt Lake City, UT

(2023-06 - 2026-07)

• Maintained staffing levels and master schedules for approximately 70 FTEs to ensure continual coverage of service operations.
• Administered and track employee leave; reviewed requests for annual, sick, and other leave types; certified leave and ensured compliance with agency policy.
• Coordinated tour of duty changes, leave requests, and overtime scheduling in accordance with established guidelines.
• Resolved discrepancies in timekeeping, leave, pay, and overtime, collaborating with HR and Fiscal Services to address and reconcile issues.
• Lead new employee orientation sessions and oversee training shifts for Radiology administrative staff; tracked employee training progress.
• Provide trend analysis and reporting to leadership on leave usage and employee attendance metrics.
• Engaged with Employee Assistance Program (EAP) referrals and support staff in sensitive time and leave matters.
• Communicated with HR and management on personnel status, including transfers, part-time assignments, and job share arrangements.
• Prepared executive-level correspondence and briefings summarizing staffing and leave trends; recommend corrective actions to improve operational efficiency.
• Served as primary contact for Radiology Service time and leave inquiries, managing inbox group correspondence and issue resolution.

Acting Health System Specialist - Chief of Staff Office (GS-671-12) - U.S. Department of Veterans Affairs - Salt Lake City, UT

(2022-10 - 2022-12)

Provided administrative and analytical support to the Chief of Staff (COS) and Deputy Chief of Staff (DCOS) including data collection, briefing materials, and coordination of executive-level initiatives.

Program Specialist (Informatics) - Radiology Service (GS-301-11) - U.S. Department of Veterans Affairs - Salt Lake City, UT

(2022-03 - 2023-06)

• Coordinated daily operations of Radiology service schedules and call coverage to ensure smooth workflow and quality patient support.
• Managed user access and permissions within VA timekeeping and scheduling systems (including Vista Rad); supported onboarding and orientation.
• Tracked, analyzed, and resolved discrepancies in scheduling, time, and attendance; recommended solutions to improve efficiency.
• Prepared and communicated trend analysis on leave misuse, overtime, and attendance to management.

Supervisory Medical Admin Specialist - Radiology Service (GS-301-09) - U.S. Department of Veterans Affairs - Salt Lake City, UT

(2021-01 - 2022-03)

• Supervised scheduling and timekeeping for Advanced Medical Support Assistants and Digital Imaging staff, coordinating leave and staffing to provide continuous coverage for service operations.
• Certified leave requests and maintained tour of duty updates in accordance with VA guidelines.
• Investigated and resolved employee relations and attendance issues, including no-shows and unplanned absences.
• Organized employee training schedules and monitored completion of mandatory training and orientation requirements.

Supervisory Medical Support Assistant - Care in the Community Department (GS-0679-08) - U.S. Department of Veterans Affairs - Salt Lake City, UT

(2020-09 - 2021-01)

• Oversaw leave, schedule, and staff coverage for a team of 19 MSAs; managed administrative coordination of patient care, scheduling, and consult authorizations.
• Managed tour of duty changes and tracked attendance in scheduling systems.

Bachelor of Arts - Education and Spanish - University of St. Thomas