Tiffany Augustin

Certified Pharmacy Technician and administrative professional with over 3 years of experience in healthcare, customer service, Call centers and patient support. Skilled in scheduling, insurance verification, and prescription processing. I currently work with memorial Monday through Friday from 8:30-5pm and in need of a second job.

Patient Access Ambassador - Memorial Healthcare System - Miramar, FL

(2025-12)

• receive incoming call for patients of Memorial Primary Care
• add and verify patients insurance
• schedule doctors appointments
• check referral statuses
• Send medication Refill requests

Certified Pharmacy Technician II - Walgreens Call center - Miramar, FL

(2024-09 - 2025-06)

• Refilled prescriptions and provided status updates to patients.
• Managed prescription inventory and addressed insurance rejections.
• Acted as Customer Service Lead on the Escalation Team, resolving complex patient concerns and supporting colleagues.

Admissions Coordinator - VITAS Healthcare - Miramar, FL

(2024-01 - 2025-02)

• Initiated hospice admission process for new referrals.
• Verified Medicare insurance coverage and coordinated patient evaluations.
• Acted as primary liaison for families during initial care coordination.

Medical Scheduler - POM MRI & Radiology Centers - Pembroke Pines, FL

(2022-02 - 2023-09)

• Scheduled imaging exams and prepped patients with instructions.
• Verified insurance and confirmed appointments.
• Worked in both call center and front-desk environments.

GED - Sheridan Technical Center (2021-08 - 2021-12)