Tiffany Balli

Detail-oriented professional with extensive experience in onboarding, training delivery, and operational process management, seeking to contribute to ForgeOS as a Customer Onboarding Specialist. Demonstrated ability to coordinate onboarding workflows, deliver structured training sessions, and maintain accurate tracking systems. Highly organized, adept at cross-functional coordination, and comfortable presenting and leading training sessions remotely.

Authorized to work in the United States and available for fully remote work during US business hours.

Lead RBT/Onboarding Trainer at Dogwood Autism Services (2021-01 – Present)

• Coordinated onboarding workflows for all new hires, ensuring timely credential collection, system access, and documentation setup.
• Delivered structured training sessions and developed training materials to establish foundational understanding of protocols and organizational standards.
• Maintained accurate tracking of onboarding status, providing leadership with up-to-date progress overviews.
• Provided ongoing support, mentorship, and feedback to team members to reinforce training retention and professional development.
• Developed quick-reference guides and resources to streamline onboarding and reduce recurring support needs.

Services Representative at Ammacore (2018-01 – 2018-12)

• Managed office administration tasks including data entry, client correspondence, and workflow documentation.
• Supported client communication and internal processes in a fast-paced environment.

Pre-K Teacher/Educational Support Supervisor at The Goddard School (2013-01 – 2021-12)

• Trained and mentored new team members, delivering hands-on training and adapting content to individual needs.
• Coordinated daily operational workflows and managed scheduling to ensure program continuity.
• Piloted and evaluated new processes, providing feedback and documentation for broader implementation.

Technical Teaching Certificate in Technical Teaching – Lanier Technical College

Registered Behavior Technician (RBT) Certification in Behavior Analysis – Lanier Technical College