Tiffany Ford

Personable and results-driven Human Resources professional with over 15 years of progressive experience providing leadership, administrative expertise, and strategic HR support. Recognized for exceptional communication, organizational, and supervisory skills, with a proven ability to build trust, maintain confidentiality, and deliver efficient, people-focused solutions in fast-paced environments.

Crew Scheduler II - Spirit Airlines - Orlando, FL

(2020-10 - 2025-11)

• Manage and optimize flight crew schedules for on-time performance and legal compliance under FAA regulations.
• Coordinate crew accommodations and logistics for nationwide operations.
• Serve as primary liaison for crew inquiries, ensuring timely resolution of scheduling or travel issues.
• Partner with operations management to forecast staffing needs and minimize scheduling disruptions.

Employee Compliance Specialist - Spirit Airlines - Miramar, FL

(2019-09 - 2020-10)

• Streamlined onboarding for corporate and contractor employees, ensuring 100% compliance with FAA/TSA standards.
• Managed all background checks, I-9 verification, and drug testing, reducing onboarding time by 30%.
• Maintained employee records in ESS and E-Verify with precision and confidentiality.

HR Director - Government of the U.S. Virgin Islands – Department of Health - St. Thomas, USVI

(2016-01 - 2019-04)

• Directed all Human Resources functions, overseeing recruitment, employee relations, benefits, compensation, and compliance for a large public-sector workforce.
• Led full-cycle recruitment, including resume screening, testing, interviewing, and onboarding for new hires across multiple divisions.
• Administered employee benefit programs and conducted new hire orientations to ensure seamless onboarding and engagement.
• Managed employee relations issues, facilitated grievance and disciplinary meetings, and ensured consistent application of policies.
• Partnered with union representatives on contract negotiations and served as HR liaison during labor discussions.
• Prepared monthly HR reports and contributed to strategic workforce planning initiatives.

Mortgage Consultant - Banco Popular de Puerto Rico - St. Thomas, USVI

(2014-06 - 2016-01)

• Pre-qualified clients for residential and commercial mortgage loans while maintaining compliance with federal lending regulations.
• Processed mortgage applications from origination through closing, including employment verification and financial analysis.
• Reviewed loan disclosure documents with applicants to ensure understanding and transparency.
• Coordinated appraisals, title searches, and flood determinations to expedite loan approvals.
• Analyzed customer credit reports to assess creditworthiness and loan eligibility.

HR Specialist - Banco Popular de Puerto Rico - St. Thomas, USVI

(2007-06 - 2014-06)

• Managed payroll processing, benefits administration, and compliance reporting, including FMLA, I-9 verification, and Affirmative Action documentation.
• Maintained employee records, medical files, and HIPAA-compliant documentation for all staff.
• Supported recruitment activities by reviewing applications, conducting interviews, and coordinating pre-employment testing.
• Delivered new employee orientations, system training (ZAP Portal), and ethics and compliance sessions.
• Oversaw employee relations cases and successfully administered the company's Summer Employment Program.

Master of Business Administration (MBA) - Human Resource Management - Colorado Technical University

Bachelor of Science - Business Management - Johnson & Wales University

Associate of Science - Business Management - Johnson & Wales University