Tim Baker

Motivated, self-driven, responsible, personable professional with flawless military service record. Nine years of radiography experience as well as several years of experience managing multiple healthcare sites comprised of more than one-hundred direct reports including twenty-five physicians and APCs responsible for approximately seventy thousand patient visits per year. Diplomatic and tactful with professionals and nonprofessionals at all levels.

Exceptional communication skills and proficiency in productivity/workflow analysis. Extensive work in healthcare environment – ARRT and BLS certified. Accustomed to handling sensitive, confidential records.

Talent for mastering technology – holds network security certification. Knowledgeable and skillful with Microsoft Office applications. Highly adaptable to new concepts and tasks presented. Positive work ethic with exceptional problem-solving skills and creativity.

Excellent organizational and planning skills with attention to detail. Accustomed to producing accurate, timely reports that meet stringent guidelines. Flexible and versatile – able to maintain professionalism under pressure.

Thrive in deadline driven environments. Excellent team-building skills.

Professional Experience

Communication: Reports/Presentations/Technology

• Prepare complex reports for senior leaders, ensuring full compliance with HIPAA requirements and deadlines
• Author professional correspondence to customers and vendors
• Present new information and findings to large groups of professionals and non-professionals
• Rapidly learn and master multiple computer programs for clinical operations and budget
• Produce clinical productivity reports with respect to budgetary guidelines 
• 190 credit hours of college coursework including healthcare organization and management, management information systems, and statistics

Leadership/Customer Service/Problem Solving

• Oversee clinical operations for three urgent care clinics and one occupational health clinic responsible for approximately 70k patient visits per year
• Provide guidance and leadership for over 100 direct reports including 25 physicians/advance practice clinicians
• Over 20 years of customer service experience
• Consistent clinical patient experience / Press-Ganey scores in top 1% of urgent cares in the county
• Proficient at problem solving in a wide variety of situations and environments
• Two years of radiography experience at a level 1 trauma center

Mastery/Organization

• Oversee development of new urgent care location to include planning and design as well as strengthen patient volume 
• Directly oversee 25 physicians/APCs and more than 70 support staff members
• Organize and Maintain 126 asset technical order library 
• Served in the role of vehicle control officer - responsible for $2.6 million of military vehicles
• Four years of long-haul telecommunications experience
• Currently holds ARRT, BLS and CompTIA Security+ certifications

Education

Elizabethtown Community and technical college

Associate of Applied Science - Radiography, 2011-2014

Elizabethtown Community and technical college

Associate of Science, 2014-2016

Western Kentucky university

Bachelor of Science – Health Science, 2016-2018 Summa Cum Laude