Scheduling Technician at Alpine Dental Care (2023-12 – Present)
- Verify insurance eligibility and process claims, ensuring accurate billing and timely reimbursements.
- Handle high-volume phone inquiries, providing exceptional customer service and efficient scheduling.
- Manage appointment billing and payment collection, improving cash flow and reducing outstanding balances.
- Maintain meticulous records for insurance verifications and claim disputes.
- Assist clients with payment solutions to facilitate timely account settlements.
Quality Assurance at Smirk's Ltd. (2020-06 – 2023-07)
- Ensured compliance with customer specs, enhancing satisfaction and reducing returns significantly.
- Approved products after thorough vetting, increasing customer trust and repeat business.
- Coordinated lab submissions, managing sample tests with accredited labs for quality assurance.
- Maintained updated documentation and certifications, ensuring consistent quality standards.
- Conducted thorough assessments to ensure all products adhered to customer specifications.
Dental Assistant at Bruce Marron DDS (2017-01 – 2020-06)
- Supported chairside procedures, ensuring patient comfort and procedural efficiency.
- Conducted lab work, including denture repairs, enhancing patient satisfaction.
- Documented patient histories and symptoms, improving treatment accuracy.
- Performed x-rays, aiding in precise diagnosis and treatment planning.
- Organized and sterilized instruments, maintaining a hygienic workspace.
- Assisted in training new staff on dental practice protocols and patient interaction.
- Managed inventory control of dental supplies, reducing waste by 20%.
- Facilitated patient education on oral hygiene, boosting compliance rates.
Billing Supervisor and Export Compliance Clerk at Cargill Meat Solutions (2013-10 – 2017-06)
- Resolved customer calls and trailer pick-up issues, enhancing operational efficiency and customer satisfaction.
- Collaborated with USDA on export documentation, ensuring compliance and smooth international shipments.
- Trained new employees, reducing onboarding time and improving team productivity.
- Coordinated trailer docking and billing, ensuring timely load dispatches and accurate invoicing.
- Worked with logistics to optimize trailer scheduling and loading, improving overall operational efficiency.
Dental Assistant at Fort Morgan CO Monty Kingsley DDS (1999-09 – 2017-06)
- Assisted in chair-side procedures and prepared trays, ensuring patient comfort and readiness.
- Managed lab work including molds, guards, and delivery preparations, improving workflow efficiency.
- Documented medical histories, charted symptoms, and requested dental records for comprehensive care.
- Scheduled appointments, answered calls, and handled insurance claims, streamlining administrative tasks.
- Sterilized instruments and took x-rays, maintaining high standards of hygiene and safety.
Carry-out, Cashier, Supervisor at Johnson's Super Foods / Steele's (1993-09 – 2017-06)
- Bagged groceries, assisted customers to cars, ensuring efficient service and high customer satisfaction.
- Processed payments accurately, maintained balanced cash drawer, enhancing transaction efficiency.
- Resolved customer inquiries at service desk, improving overall customer experience and retention.
- Rented videos, offered recommendations, maintained organized inventory for easy access.
- Stocked shelves, ensured merchandise availability, facilitating a smooth shopping experience.
- Supervised employees, conducted end-of-shift cash counts, prepared deposit slips for accurate accounting.
