Tish Califf

Scheduling Technician at Alpine Dental Care, adept in insurance verification and claims processing to ensure accurate billing and timely reimbursements.

Former Quality

Assurance specialist at Smirk's Ltd., enhancing product compliance and customer satisfaction through stringent quality checks and documentation management. Skilled in medical scheduling, regulatory compliance, and laboratory procedures, with over 8 years of combined experience in dental and quality assurance roles. Poised to leverage expertise in office management and problem resolution in a dynamic new position.

Scheduling Technician at Alpine Dental Care (2023-12 – Present)

• Verify insurance eligibility and process claims, ensuring accurate billing and timely reimbursements.
• Handle high-volume phone inquiries, providing exceptional customer service and efficient scheduling.
• Manage appointment billing and payment collection, improving cash flow and reducing outstanding balances.
• Maintain meticulous records for insurance verifications and claim disputes.
• Assist clients with payment solutions to facilitate timely account settlements.

Quality Assurance at Smirk's Ltd. (2020-06 – 2023-07)

• Ensured compliance with customer specs, enhancing satisfaction and reducing returns significantly.
• Approved products after thorough vetting, increasing customer trust and repeat business.
• Coordinated lab submissions, managing sample tests with accredited labs for quality assurance.
• Maintained updated documentation and certifications, ensuring consistent quality standards.
• Conducted thorough assessments to ensure all products adhered to customer specifications.

Dental Assistant at Bruce Marron DDS (2017-01 – 2020-06)

• Supported chairside procedures, ensuring patient comfort and procedural efficiency.
• Conducted lab work, including denture repairs, enhancing patient satisfaction.
• Documented patient histories and symptoms, improving treatment accuracy.
• Performed x-rays, aiding in precise diagnosis and treatment planning.
• Organized and sterilized instruments, maintaining a hygienic workspace.
• Assisted in training new staff on dental practice protocols and patient interaction.
• Managed inventory control of dental supplies, reducing waste by 20%.
• Facilitated patient education on oral hygiene, boosting compliance rates.

Billing Supervisor and Export Compliance Clerk at Cargill Meat Solutions (2013-10 – 2017-06)

• Resolved customer calls and trailer pick-up issues, enhancing operational efficiency and customer satisfaction.
• Collaborated with USDA on export documentation, ensuring compliance and smooth international shipments.
• Trained new employees, reducing onboarding time and improving team productivity.
• Coordinated trailer docking and billing, ensuring timely load dispatches and accurate invoicing.
• Worked with logistics to optimize trailer scheduling and loading, improving overall operational efficiency.

Dental Assistant at Fort Morgan CO Monty Kingsley DDS (1999-09 – 2017-06)

• Assisted in chair-side procedures and prepared trays, ensuring patient comfort and readiness.
• Managed lab work including molds, guards, and delivery preparations, improving workflow efficiency.
• Documented medical histories, charted symptoms, and requested dental records for comprehensive care.
• Scheduled appointments, answered calls, and handled insurance claims, streamlining administrative tasks.
• Sterilized instruments and took x-rays, maintaining high standards of hygiene and safety.

Carry-out, Cashier, Supervisor at Johnson's Super Foods / Steele's (1993-09 – 2017-06)

• Bagged groceries, assisted customers to cars, ensuring efficient service and high customer satisfaction.
• Processed payments accurately, maintained balanced cash drawer, enhancing transaction efficiency.
• Resolved customer inquiries at service desk, improving overall customer experience and retention.
• Rented videos, offered recommendations, maintained organized inventory for easy access.
• Stocked shelves, ensured merchandise availability, facilitating a smooth shopping experience.
• Supervised employees, conducted end-of-shift cash counts, prepared deposit slips for accurate accounting.

High School Diploma – Fort Morgan High School