Tisha Williams

Mission-driven Program & Operations Leader with 20+ years of experience driving service delivery, workforce development, and housing programs in high-volume nonprofit settings. Skilled in program management, process optimization, and data-driven decision making. Proven ability to exceed performance and impact goals, implement scalable systems, and strengthen stakeholder engagement to enhance client experience and team effectiveness.

Experienced in both in-person and virtual environments, ensuring seamless program delivery across multiple platforms.

Employment Coordinator at Workforce Development Center at HENRY STREET SETTLEMENT (2023-11 – Present)

• Manage caseload of 200+ members annually, providing career services including job search, resume building, and interview preparation, achieving placement rates 50% above goal.
• Exceed job retention reporting by 30% through proactive communication, continuous member engagement, and supporting the team in achieving funder-aligned outcomes.
• Collaborate with leadership to standardize reporting and tracking systems, improving data accuracy, team performance, and client impact.
• Optimized intake workflows by revising walk-in screening cutoff times and streamlining virtual processes, enhancing efficiency, data accuracy, and overall client experience.

Employment Coordinator at Urban Family Center at HENRY STREET SETTLEMENT (2017-10 – 2023-11)

• Oversaw assessments for 300+ clients across five transitional housing programs, designing tailored employment, financial, and educational plans to meet client needs.
• Coordinated program delivery with interdisciplinary teams, improving service delivery efficiency by 60% and ensuring continuity of care for clients.
• Tracked outcomes through data reporting, aligning team performance with program impact goals and increasing training-to-placement conversion rates.

Housing Specialist at Bushwick Family Residence at VOLUNTEERS OF AMERICA – GREATER NEW YORK (2016-11 – 2017-10)

• Directed intake and housing placement for 100+ families annually, consistently exceeding placement quotas by 30%.
• Facilitated housing readiness workshops and structured follow-ups to ensure long-term client success.
• Maintained detailed housing inventory systems and reports, supporting program transparency and compliance.

Recreation Manager/Volunteer Coordinator at New Hope Domestic Violence Shelter at VOLUNTEERS OF AMERICA – GREATER NEW YORK (2003-01 – 2016-11)

• Developed trauma-informed recreational and educational programs for 100+ families annually, enhancing client engagement and resilience.
• Supervised six staff and 20+ volunteers, tracking contributions and ensuring accountability.
• Secured community partnerships and donor relationships, sustaining program funding and expanding service reach.

Bachelor of Science in Human Development & Family Studies – Pennsylvania State University (2024-12)