Senior Floor Care Specialist - Seminole Tribe of Florida with 10 years of dedicated experience operating and maintaining heavy-duty industrial floor machinery. Proven expert in advanced hard floor restoration, precision stripping and waxing, and deep carpet extraction across large-scale facilities. Recognized for a strong commitment to safety compliance, mechanical troubleshooting, and delivering high-gloss, pristine results in high-traffic environments.
Sanitation Management Technician - City of Lakeland - Lakeland, FL
(2024-11 - 2025-03)
- Ensured timely route completion by promptly reporting delays and incidents to supervisors.
- Operated automated and semi-automated equipment to safely lift, empty, and load refuse bins.
- Maintained safe, efficient workflow through clear communication and coordinated teamwork.
- Supported operational improvements by suggesting cost-saving ideas and accurately documenting tasks, hours, and shift activities.
Landscape Maintenance Specialist - CBC of Tampa - Tampa, FL
(2023-05 - 2024-09)
- Demonstrated strong self-motivation and a high level of personal responsibility in daily tasks.
- Performed efficiently in fast-paced, physically demanding environments while maintaining quality standards.
- Maintained quality and efficiency while working in fast-paced, physically demanding environments.
- Excelled both independently and as part of a team, adapting to changing priorities and workloads.
- Quickly learned new techniques and processes, consistently adjusting to new job requirements.
Custodial Maintenance Worker - Jani-King - Lakeland, FL
(2023-08 - 2024-05)
- Maintained exceptional facility cleanliness by performing comprehensive tasks including sweeping, mopping, dusting, and sanitizing.
- Provided reliable support across diverse areas—offices, restrooms, common spaces, and exterior grounds—ensuring a consistently well-kept environment.
- Assisted with event setup and breakdown, contributing to seamless transitions and timely preparation for scheduled activities.
- Assisted with event setup and cleanup to maintain smooth workflows.
- Improved facility appearance through detailed interior and exterior upkeep.
Production Line Operator - Publix - Lakeland, FL
(2022-07 - 2023-04)
- Performed detailed quality control checks to ensure product accuracy and promptly resolved issues.
- Maintained a safe work environment by following safety protocols, conducting routine equipment inspections, and assisting with operator training.
- Reduced material waste by closely monitoring raw material usage and adhering to established production guidelines.
- Met and often exceeded daily production goals through consistent equipment monitoring and proactive problem-solving.
Customer Service Representative - GC Services - Lakeland, FL
(2019-02 - 2022-07)
- Handled customer inquiries and escalated calls with professionalism, resolving conflicts and providing accurate information.
- Resolved complaints with empathy, improving customer satisfaction, loyalty, and overall retention.
- Built strong customer relationships through active listening and clear communication.
- Maintained detailed records and strong product knowledge to ensure effective follow-up and informed support.
Floor Technician / Contractor - Jani King (Unique Touch llc)
(2016-12)
- Maintained and operated industrial automatic scrubbers, high-speed burnishers, and rotary buffers daily.
- Diagnosed minor mechanical issues to maximize machine uptime.
- Safely mixed and applied specialized chemical solutions to achieve optimal, high-gloss finishes across large commercial spaces.
- Executed full-cycle care for high-traffic commercial flooring, including precision stripping, sealing, and waxing of VCT tiles.
- Utilized advanced carpet extraction and bonneting techniques to maintain corporate office spaces in pristine condition.
