Toby Stevens

Highly motivated, results-oriented professional with a proven track record in technical service, consultative sales, and customer relationship management across the residential backup power industry. Recognized for expert multi-brand subject matter knowledge, advanced electrical troubleshooting, and exceptional communication. Adept at driving revenue growth, conducting precise site assessments, and managing field service workflows.

Lead Generator Technician - Ready Power - New Orleans, LA

(2025-07 - 2026-07)

• Specialized in professional installation, advanced diagnostics, and preventative maintenance of residential standby generator systems.
• Troubleshot complex electrical and mechanical components to ensure seamless power restoration during critical utility outages.
• Conducted high-accuracy site assessments, managed manufacturer warranty repairs, and maintained strict compliance with safety codes.
• Expanded technical capabilities by securing advanced factory certifications for both air-cooled and liquid-cooled equipment.

Power Consultant & Generator Technician - Craig's Electrical & Generator Services - Kenner, LA

(2024-10 - 2025-07)

• Identified and developed new technical sales opportunities for premium residential standby generator solutions.
• Conducted detailed field site assessments to recommend precise power capacity (kW) and structural placement solutions.
• Provided clients with transparent product specifications, upfront project pricing, and tailored financing options.
• Collaborated with service and installation crews to guarantee seamless delivery, code compliance, and customer satisfaction.

Sales Consultant & Lead Generator Technician - Keefe's AC/Heating Electrical and Plumbing - Harvey, LA

(2022-02 - 2024-10)

• Cultivated strong customer relationships to understand complex property needs and effectively sell HVAC and generator systems.
• Negotiated and closed technical sales, consistently exceeding aggressive revenue targets to maximize company growth.
• Recognized as the company-wide Generator Technician Revenue Leader from January to April 2024.
• Diagnosed, serviced, and maintained multiple generator brands, ensuring optimal system performance and customer retention.

Installer & Generator Technician - Lightning Services, Inc. - Harvey, LA

(2021-09 - 2022-02)

• Performed professional installations and scheduled maintenance profiles for residential backup generator configurations.
• Diagnosed mechanical faults and electrical shorts, turning technical field issues into proactive service opportunities.

Bachelor's Degree - Family & Consumer Sciences - Texas State University (2006-08)