Todd Balaggio

Dedicated Luxury Estate Operations Manager with 15 years of experience managing 18 upscale beachfront estates generating over $1 million each in annual rental revenue. Achieved 100% owner satisfaction and retention by overseeing all aspects of property operations, maintenance, and vendor coordination. Proficient in Breezeway, Property X, and other property care apps, delivering comprehensive, high-quality estate management.

Willing to relocate to: Inlet Beach, FL - Destin, FL - Santa Rosa Beach, FL Work authorization US work authorization

Upscale Luxury Property Management/ Complete Estate Caretaker at Sand Castle Luxury Beach Rentals (2016-02 – Present)

• Oversaw complete care of 18 luxury beachfront properties, each generating over $1 million in annual rental revenue, ensuring consistent high-quality standards.
• Achieved 100% owner satisfaction and retention by providing direct contact, resolving issues before deadlines, and delivering weekly updates and monthly reports for each property.
• Executed hands-on maintenance and repairs to uphold 5-star quality standards, minimizing downtime and enhancing guest experience across all properties.
• Coordinated licensed vendor repairs, ensuring all outsourced work was completed ahead of schedule and met top quality standards.
• Stocked each property with essential home supplies, such as A/C filters and light bulbs, maintaining readiness and reducing last-minute guest issues.
• Utilized maintenance management software (Breezeway, Property X) to document, photograph, and track work orders and inspections with 100% accuracy.
• Performed routine HVAC support, electrical troubleshooting, and light plumbing, reducing equipment downtime and preventing costly repairs.
• Conducted detailed property inspections and audits to proactively identify and resolve potential issues before guest arrival.
• Managed preventative maintenance schedules for all properties, extending asset lifespan and reducing emergency repairs.
• Performed deep cleans on all properties every 6 months, maintaining luxury standards and guest satisfaction.
• Collaborated with Housekeeping and Operations to ensure properties were guest-ready for turn days, improving turnover efficiency.
• Maintained company vehicles and tools in clean, working condition while adhering to all safety procedures, reducing operational risks.
• Provided regular pool maintenance and golf cart service, ensuring amenities were guest-ready and enhancing overall property appeal.
• Maintained accurate records of all maintenance activities, including work orders and materials used, supporting compliance and operational transparency.
• Coordinated with external contractors for specialized repairs or installations, ensuring timely completion and adherence to quality standards.
• Managed inventory of supplies and equipment necessary for maintenance tasks, preventing shortages and optimizing resource allocation.
• Ensured compliance with safety regulations during all repair and maintenance activities, reducing liability and enhancing workplace safety.
• Delivered excellent customer service to owners and guests by addressing concerns professionally and efficiently from start to finish.
• Implemented energy-saving initiatives, such as installing LED lighting and programmable thermostats, to reduce utility costs across properties.
• Participated in on-call rotation schedule to handle emergency maintenance requests, ensuring 24/7 property support.
• Trained new technicians on proper inspection and repair procedures, improving team competency and service consistency.
• Successfully managed an 18-home residential portfolio, ensuring high-quality standards were met at all times.
• Reduced average response time for maintenance requests by streamlining communication processes, increasing owner and guest satisfaction.
• Performed regular property inspections to identify and promptly address potential safety hazards, maintaining a safe environment.
• Utilized computerized maintenance management system (CMMS) to track work orders, schedule preventive maintenance, and generate operational reports.

Owner and Operator at 5 Star Home Services (1996-07 – 2014-01)

• Performed routine maintenance tasks, including repairing plumbing systems, electrical fixtures, and HVAC units, ensuring optimal property functionality.
• Conducted regular property inspections to identify and address maintenance issues promptly, reducing long-term repair costs.
• Responded promptly to owner requests for repairs or maintenance assistance, achieving high levels of tenant satisfaction and retention.
• Executed landscaping duties such as mowing lawns, trimming hedges, planting flowers, and maintaining irrigation systems to enhance curb appeal.
• Coordinated with external contractors for specialized repairs or services, ensuring timely and quality completion of complex tasks.
• Operated power tools safely while performing various repair tasks, maintaining a safe work environment and preventing accidents.
• Developed strong relationships with vendors and suppliers to negotiate favorable pricing terms on materials and equipment purchases, reducing expenses.
• Performed regular inspections of fire safety equipment, including extinguishers, alarms, and sprinkler systems, ensuring compliance with safety regulations.

College in Business Management – Indian River State College (1990-08 – 1992-05)

Upper secondary education